Overview
Client Experience Specialist Jobs in Riyadh, Saudi Arabia at Talent Blueprint FZ LLC
Title: Client Experience Specialist
Company: Talent Blueprint FZ LLC
Location: Riyadh, Saudi Arabia
Job Title: Client Experience Specialist
Location: Riyadh
Contract Duration: 15 August 2026 – 10 February 2027
About the Role
We are looking for passionate and customer-focused Client Experience Specialists to support the delivery of a prestigious international sporting event. In this role, you will be the primary point of contact for spectators, guests, participating teams, officials, sponsors, hospitality clients, and other event stakeholders, ensuring a seamless and memorable customer experience throughout the event lifecycle.
This is an exciting opportunity to work in a fast-paced, multicultural environment and contribute to the successful delivery of a world-class sporting event.
Key Responsibilities
- Deliver exceptional customer service through phone, email, live chat, and other communication channels.
- Respond professionally to enquiries related to ticketing, venue information, hospitality services, transportation, accessibility, accreditation, and general event information.
- Resolve customer enquiries and complaints efficiently while ensuring a positive customer experience.
- Escalate complex issues to the appropriate internal teams and follow through until resolution.
- Coordinate with Venue Operations, Hospitality, Ticketing, Accreditation, Security, Transportation, and Event Operations teams to ensure seamless support.
- Support VIP guests and premium hospitality clients in line with established service standards.
- Maintain accurate records of customer interactions using CRM and customer support systems.
- Meet defined service quality standards, response times, and operational KPIs.
- Assist during live event operations by providing timely information and support to visitors and stakeholders.
- Identify recurring customer issues and recommend improvements to enhance the overall customer experience.
- Maintain strict confidentiality of operational information and customer data.
Qualifications & Experience
- Diploma or Bachelor's degree in Hospitality, Tourism, Business Administration, Customer Service, Communications, Event Management, or a related discipline.
- Minimum 2–4 years of experience in customer service, guest relations, hospitality, contact centre operations, aviation, tourism, or event management.
- Previous experience supporting large-scale sporting events, exhibitions, concerts, or international events is highly desirable.
- Excellent verbal and written communication skills in English.
- Arabic language skills are an added advantage.
- Proficiency in Microsoft Office applications and CRM/customer support platforms.
Key Competencies
- Excellent communication and interpersonal skills.
- Strong customer service and stakeholder management abilities.
- Professional, confident, and solution-oriented approach.
- Ability to work effectively under pressure in a fast-paced environment.
- Strong problem-solving and conflict-resolution skills.
- High attention to detail and organisational skills.
- Ability to work collaboratively within multicultural teams.
- Flexible to work rotational shifts, weekends, and public holidays as required by the event schedule.
