Overview
Client Service Officer Jobs in Pampanga, Central Luzon, Philippines at TOA Global
Title: Client Service Officer
Company: TOA Global
Location: Pampanga, Central Luzon, Philippines
Client Service Officer
Location: Clark, Pampanga
Work Arrangement: Onsite, Full-time
Shift: Monday – Friday | 7:00 AM – 4:00 PM PHT
Salary Range: Php 32,000 – Php 37,000
Unlock Your Potential!
At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, and the Philippines, supporting our global clients in the accounting industry.
As a Client Service Officer, you will work closely with the client to manage critical administrative and compliance workflows. This role is the engine room of client relations, requiring a blend of regulatory knowledge, proactive coordination, and exceptional attention to detail.
Your Impact
- Onboarding & Compliance: Manage the onboarding of new clients, including the collection and verification of AML/CTF compliance documentation.
- Tax Administration: Prepare and personalize client tax checklists, monitor ATO correspondence (such as Notice of Assessments and PAYG notices), and notify clients of updates.
- Workflow Coordination: Collate client information for tax returns and Activity Statements while ensuring job progress meets all firm deadlines.
- Corporate Secretarial Support: Prepare, lodge, and manage ASIC forms, including annual reviews and updates to company details.
- Client Communication: Draft professional correspondence and engagement letters, and proactively follow up with clients for missing information.
- Operational Support: Support the firm's billing and debtor management while ensuring client data remains accurate across all internal systems.
What You Bring
- Administrative Excellence: Strong organizational and document management skills with an exceptional eye for detail when handling statutory documents.
- Communication Skills: Excellent written and verbal English communication skills with a focus on professional client service.
- Technical Literacy: Proficient in Microsoft 365, strong keyboard skills, and the ability to identify and resolve discrepancies in compliance data.
- Foundational Knowledge: A basic understanding of accounting principles is required to support the financial nature of the correspondence.
- The Mindset: You are proactive, self-motivated, and maintain the highest levels of confidentiality and professionalism.
Why You'll Love It Here
We believe in rewarding high achievers with a work environment that fuels both professional growth and personal well-being.
- Global Exposure: Work directly with international clients in the accounting industry, gaining specialized administrative experience.
- Stability: Enjoy a consistent 7:00 AM to 4:00 PM schedule that respects your work-life balance.
- Career Empowerment: Join a culture dedicated to helping you excel in your enterprise, career, and community.
- The Hub Experience: Work from our modern Clark facility, a premier onsite environment built for collaboration and success.
