Overview
Dayshift Customer Service Agent (Virtual Hiring) Jobs in Metro Manila at Metacom Careers
Title: Dayshift Customer Service Agent (Virtual Hiring)
Company: Metacom Careers
Location: Metro Manila
Description
- Assist customers with inquiries and provide resolutions via phone, email, and chat.
- Maintain a high level of customer satisfaction by promptly addressing issues and concerns.
- Document customer interactions and update records accurately in the system.
- Collaborate with team members to improve service delivery and enhance customer experience.
- Adhere to company policies and procedures while providing exceptional service.
Requirements
- Educational Qualifications: High School Diploma or equivalent.
- Experience Level: 1-3 years in a customer service or call center environment.
- Skills and Competencies: Strong communication and interpersonal skills.
- Skills and Competencies: Proficient in call center operations and customer service best practices.
- Qualities and Traits: Patient, empathetic, and able to handle challenging situations with professionalism.
- Working Conditions: Able to work in a remote setting with a reliable internet connection.
