Overview
[CONCENTRIX DIST. 12] FUEL YOUR PASSION FOR TRAVEL: JOIN US AS A CUSTOMER SERVICE REPRESENTATIVE FOR A GLOBAL FLIGHT TICKET APP | EARN UP TO 13M/MONTH + 100% PROBATION SALARY Jobs in Ho Chi Minh City Metropolitan Area at Concentrix
Title: [CONCENTRIX DIST. 12] FUEL YOUR PASSION FOR TRAVEL: JOIN US AS A CUSTOMER SERVICE REPRESENTATIVE FOR A GLOBAL FLIGHT TICKET APP | EARN UP TO 13M/MONTH + 100% PROBATION SALARY
Company: Concentrix
Location: Ho Chi Minh City Metropolitan Area
[CONCENTRIX VIETNAM] WE ARE HIRING: CUSTOMER SERVICE REPRESENTATIVE – FLIGHT TICKET APP
Are you an English speaker with a passion for helping people and an interest in the travel industry? Concentrix is looking for dynamic individuals to join our team, supporting a global Flight Ticket Application!
📍 Work Location: QTSC Building 1 – No. 14 Street, Tan Chanh Hiep Ward, District 12, Ho Chi Minh City.
✈️ SCOPE OF WORK
- Guest & Partner Liaison: Resolve light complexity issues via inbound/outbound calls, email, chat, and messaging (topics include travel advice, ticket modifications, cancellations, and complaints).
- Information Accuracy: Provide precise, valid, and complete information using designated tools, methods, and processes.
- Escalation Management: Immediately update serious cases or unstable situations to higher levels.
- Customer Experience: Ensure a high level of customer service and deliver a positive guest experience.
- Continuous Learning: Proactively update your information and knowledge regarding customer service guidelines.
💸 INCOME & ALLOWANCES
- Total Salary: 11,000,000 – 13,000,000 VND/month
- Base Salary: 8,000,000 VND/month.
- Meal Allowance: 500,000 VND/month.
- Voice Allowance: 1,000,000 VND/month (If you handle Inbound).
- Night Shift Allowance: 30% of base salary.
- Monthly KPI Incentive: 900,000 – 1,200,000 VND/month (Depending on your performance).
- Probation Policy: 100% salary during the 2-month probation time.
🎁 BENEFITS & PERKS
- Insurance: Social insurance regimes according to the provisions of the Labor Law + Accident insurance 24/7.
- Paid Leaves: 14 days of leave per year.
- Bonuses: 13th-month salary & Annual Health Checkup.
- Environment: Work in a dynamic, professional environment with many clear opportunities for advancement.
⏰ WORK SCHEDULE
- Working Days: 5 days/week (any 2 days off).
- Shift Pattern: Rotate 24/7 (According to the arrangement of the team leader; rotate shift once a month, up to 3-month night shift).
- Day shifts: 7:00 – 16:00 | 9:00 – 18:00 | 12:00 – 21:00 | 13:00 – 22:00
- Night shifts: 19:00 – 4:00 | 20:00 – 5:00 | 21:00 – 6:00 | 22:00 – 7:00
🎯 REQUIREMENTS
- Education: Graduated from High School or equivalent. Majors in related fields are an advantage.
- Language Proficiency: Fluency in English (100% English environment across Speaking, Listening, Writing, and Reading).
- Experience: At least 6 months of experience in Customer Service roles or any relevant fields.
📩 APPLY NOW:
Mail: [email protected] Or Zalo: 0866.900.202 (Nga)
Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we encourage you to apply anyway. We’ll do our best to match you with the right job, whether it’s this one or another role.
