Overview
Contact Center Representative – solutions by stc Jobs in Kuwait City Metropolitan Area at stc Kuwait
Title: Contact Center Representative – solutions by stc
Company: stc Kuwait
Location: Kuwait City Metropolitan Area
Role: to provide on the ground support to the customer care function in handling and resolving customer queries under the supervision of a team leader.
Responsibilties:
- Attend to customer queries and ensure achievement of customer service targets in terms of response time and query resolution.
- Provide rapid response to queries from affiliates and customers.
- Ensure that all customer transactions are completed to the satisfaction of the customers in accordance with service level agreements and ensuring that the customers are informed on resolution.
- Maintain the required knowledge level of the company’s products, services & solutions to ensure assisting the customers effectively whenever required as to guarantee achieving the required results.
- Follow and monitor the agreed on guidelines, policies, processes & procedures to ensure staff maintains the customers’ data confidentiality and protection at all times.
- Provide Support to the Team Leader in order to enhance the customer experience.
- Handle a shift if necessary as directed by supervisor.
- Contribute to the communication plan through attendance of regular team meetings. Perform other duties as directed by Director, Manager or Other superiors.
- High School Diploma or Two years Diploma
- Fair English skills; spoken, listening & written
Role: to provide on the ground support to the customer care function in handling and resolving customer queries under the supervision of a team leader.
Responsibilties:
- Attend to customer queries and ensure achievement of customer service targets in terms of response time and query resolution.
- Provide rapid response to queries from affiliates and customers.
- Ensure that all customer transactions are completed to the satisfaction of the customers in accordance with service level agreements and ensuring that the customers are informed on resolution.
- Maintain the required knowledge level of the company’s products, services & solutions to ensure assisting the customers effectively whenever required as to guarantee achieving the required results.
- Follow and monitor the agreed on guidelines, policies, processes & procedures to ensure staff maintains the customers’ data confidentiality and protection at all times.
- Provide Support to the Team Leader in order to enhance the customer experience.
- Handle a shift if necessary as directed by supervisor.
- Contribute to the communication plan through attendance of regular team meetings. Perform other duties as directed by Director, Manager or Other superiors.
- High School Diploma or Two years Diploma
- Fair English skills; spoken, listening & written
Primary Location
Kuwait-Call Center Warehouse
Job
Representative
Schedule
Regular
Shift
Standard
Job Type
Full-time
Job Level
Day Job
Job Posting
Apr 17, 2025, 12:47:53 PM
