Overview
CRM Executive Jobs in Dubai, United Arab Emirates at OMODA JAECOO UAE
Title: CRM Executive
Company: OMODA JAECOO UAE
Location: Dubai, United Arab Emirates
Job Title: Customer Relationship Management (CRM) Executive
Work Location: Dubai, UAE
Role Summary:
The ideal candidate will be responsible for managing customer leads, coordinating closely with dealer networks across the UAE, and ensuring timely lead assignment and follow-up to support sales growth and customer satisfaction.
Key Responsibilities:
- Generate, manage, and track sales leads received through various channels including website inquiries, phone calls, campaigns, and digital platforms.
- Assign leads promptly to the appropriate dealers across the UAE based on territory, availability, and business requirements.
- Monitor lead status and ensure dealers follow up with customers within the required turnaround time.
- Conduct regular follow-ups with dealers to track lead progress, conversion status, and customer feedback.
- Make outbound and inbound calls to customers for lead qualification, appointment confirmations, follow-ups, and customer engagement.
- Maintain accurate customer records, lead updates, and activity logs in the CRM system.
- Prepare daily, weekly, and monthly reports related to lead generation, conversions, dealer performance, and response times.
- Coordinate with sales and marketing teams to support campaigns, promotions, and customer retention activities.
Skills & Requirements:
- Minimum of 1 year experience in CRM, customer experience, or customer support roles within automotive industry in UAE
- Experience using CRM systems and customer databases (automotive CRM experience preferred)
- Excellent communication skills in English & Arabic (spoken & written)
- Strong analytical and reporting skills
- Customer-focused mindset with strong problem-solving abilities
High priority will be given to those who can join immediately.
