Overview
Customer Care Executive Jobs in Malabe, Western Province, Sri Lanka at FLGC
Title: Customer Care Executive
Company: FLGC
Location: Malabe, Western Province, Sri Lanka
Future Labs Group of Company (FLGC) is a dynamic organization focused on building modern educational infrastructure and innovative language training platforms. The group delivers advanced Education-IT solutions and professional development programs designed to improve learning outcomes for diverse audiences. FLGC emphasizes exceptional learning experiences that align with learners’ everyday lives. By harnessing AI and other emerging technologies, the company continually explores new directions in education and designs solutions that are practical, engaging, and future-ready.
Role Description This is a full-time, on-site Customer Care Executive role based in Malabe. The Customer Care Executive will handle inbound and outbound customer interactions via phone, email, and chat, ensuring prompt, accurate responses to inquiries and issues. The role involves resolving complaints, guiding customers on FLGC’s products and services, and maintaining high levels of customer satisfaction. The executive will update customer records, follow up on pending requests, and coordinate with internal teams such as sales and technical support to address customer needs. Additional responsibilities include identifying opportunities for upselling or cross-selling, gathering customer feedback, and contributing to continuous improvement of customer service processes.
Responsibilities
Handle inbound & outbound customer inquiries via phone, email, and chat with a focus on resolving issues promptly and effectively.
Provide product information, troubleshoot problems, and guide customers through the resolution process.
Maintain accurate customer records and document interactions in systems.
Collaborate with other departments to ensure customer needs are met.
Requirements
Excellent communication and interpersonal skills.
Empathetic and patient attitude.
Fluency in the English language is a definite advantage
Ability to multitask and work efficiently under pressure.
Excellent Telephone etiquette and computer literacy.
Previous experience in handling call center management systems will be an added advantage.
