Overview
Customer Service Representative Jobs in Charlotte, NC at Novra Corp
Title: Customer Service Representative
Company: Novra Corp
Location: Charlotte, NC
About Us
Novra Corp was founded with a simple vision: to provide businesses with modern marketing support that is both strategic and practical. In a landscape where attention is limited and competition is constant, we help brands communicate more clearly, present themselves more effectively, and grow with intention
Job Summary
We are seeking a friendly and service-oriented Customer Service Representative to provide exceptional support to customers and help ensure a positive customer experience. This role is ideal for individuals who enjoy assisting others, solving problems, and building strong customer relationships.
Responsibilities
- Respond to customer inquiries in a professional and timely manner.
- Resolve customer concerns and identify appropriate solutions.
- Maintain detailed records of customer interactions and service requests.
- Follow company procedures and customer service standards.
- Build positive relationships with customers through effective communication.
- Collaborate with team members to achieve customer satisfaction goals.
- Assist with customer follow-up and retention efforts.
- Support administrative tasks related to customer service operations.
- Participate in training and professional development programs.
Qualifications
- High school diploma or equivalent required.
- Strong communication and interpersonal skills.
- Excellent customer service and problem-solving abilities.
- Ability to multitask and manage priorities effectively.
- Strong organizational skills and attention to detail.
- Positive attitude and professional demeanor.
- Ability to work independently and as part of a team.
