Overview
Customer Care Officer Jobs in Alexandria, Egypt at West Corner
Title: Customer Care Officer
Company: West Corner
Location: Alexandria, Egypt
Company Description West Corner is a specialized apparel brand focused on designing men’s innerwear that delivers everyday comfort and freedom of movement. The company offers boxer briefs, briefs, and tank tops engineered to support an active lifestyle and daily wear. Products are crafted to “move with you,” emphasizing fit, durability, and performance for modern customers. West Corner is committed to quality materials, thoughtful design, and a customer-centric approach that prioritizes comfort and practicality.
Role Description The Customer Care Officer is a full-time, on-site role based in Alexandria, Egypt. The person in this position will handle customer inquiries across multiple channels, provide product information, and assist with order placement, tracking, and returns. Day-to-day responsibilities include resolving complaints, ensuring timely follow-up, and maintaining accurate records of customer interactions in the CRM system. The role also involves monitoring customer feedback, collaborating with internal teams to improve service processes, and supporting initiatives that enhance overall customer satisfaction. The Customer Care Officer will contribute to a positive brand experience by delivering courteous, efficient, and solution-focused customer support.
Qualifications
- Candidates should possess strong Customer Service and Customer Support skills, including handling inquiries and resolving issues efficiently.
- Candidates should possess excellent Interpersonal Skills and Communication abilities for clear, respectful, and professional customer interactions.
- Candidates should possess a focus on Customer Satisfaction, with the ability to manage expectations and follow up effectively.
- Experience in retail, e-commerce, or apparel customer care is beneficial.
- Ability to work on-site in Alexandria, Egypt, with strong time management and organizational skills.
- Proficiency in using customer service software or CRM tools and basic MS Office applications.
- Fluency in English and Arabic, both written and spoken, is preferred.
