Overview
Hospitality Services Specialist Jobs in New York City Metropolitan Area at Jenner & Block
Title: Hospitality Services Specialist
Company: Jenner & Block
Location: New York City Metropolitan Area
ABOUT JENNER & BLOCK
Jenner & Block LLP is a law firm with a fearless reputation and global reach, high-level problem solvers in litigation, government controversies, investigations, regulatory challenges, and complex corporate transactions. With offices in Century City, Chicago, London, Los Angeles, New York, San Francisco, and Washington, DC, the firm represents a wide range of clients, counseling Fortune 100 companies, large privately held corporations, major nonprofits, top universities, private equity investors, and Native American tribes. Consistently recognized as a firm that stands up for its values with its commitment to justice and community service, Jenner has been named the No. 1 pro bono firm 13 times in the United States by The American Lawyer.
Jenner & Block offers a comprehensive benefits program, which includes medical, dental, and vision insurance, 401(k), and paid time off, in addition to other offerings.
POSITION SUMMARY
Working in a team environment, the Hospitality Service Specialist’s primary responsibilities include booking meeting rooms; accurately fulfilling catering orders and other meeting requests; ensuring that the Conference Center is maintained in a clean and professional manner; and providing high level customer service and assistance to the firm’s guests.
This role requires a flexible candidate that will be scheduled primarily Monday through Friday from 9:30 am – 5:30 pm. However, this person will be expected to be flexible to work varying shifts between 8:00 am – 6:00 pm and available for special events and department requirements as needed. The ability to be flexible and work outside regularly scheduled hours is a must.
ESSENTIAL JOB FUNCTIONS
- Coordinate all hospitality related functions and assist in the setup and break‐down of meetings and events both onsite and offsite ensuring all requests are scheduled appropriately according to specified timelines provided by requestors.
- Coordinate catering needs and requests by acting as a liaison between vendors, food service staff and the requestor to ensure proper food order, delivery time and charges. Follow-up prior to meetings, ensuring that all details have been properly communicated and executed.
- Assist attorneys and professional staff with menu arrangements, meeting room reservations and catering requests by accurately documenting all aspects to ensure requests are met and information has been properly entered and executed. Use firm conference room scheduling software to create, review and edit meetings and guest office reservations.
- Provide Reception Desk coverage, including answering telephones, greeting, directing, and otherwise assisting firm guests; and responding in a timely manner to online/emailed space requests. Specialists are also responsible for greeting and escorting outside vendors to the appropriate department, floor, and/or conference room.
- Review reception calendar daily, follow up prior to meetings ensuring that all details and catering requests are accurate and communicated properly to all appropriate departments and/or vendors to ensure that meetings and catering arrangements run smoothly.
- Interface with all inter-office departments, including technology, general services, and secretarial services to guarantee preparedness of the Conference Center for all meeting needs.
- Daily inspection of conference rooms checking for cleanliness, preparedness and proper room set up.
- Meeting room set‐up including rearranging tables and chairs and clean‐up after meetings including wiping down tables and chairs; discarding leftover food; removing racks and serving utensils; loading dishwasher with China, silverware, and glassware.
- Stocking of supplies in storeroom and pantry areas in an organized fashion and ensuring supplies are timely ordered.
- Support, when directed and on an overtime basis, evening functions held both in the Conference Center and at outside venues.
- Evening cleanup includes wiping down pantry surfaces, microwaves, loading and starting dishwasher and weekly refrigerator cleaning including throwing away leftover food items and wiping down inside of refrigerator.
- Process vendor invoices, including, but not limited to, food service providers, vending service providers, outside catering companies, florists, linen companies, etc. ensuring proper client/matter and expense line coding.
QUALIFICATIONS AND REQUIREMENTS
- High School Diploma or equivalent
- Excellent communication skills, dedication to customer service, effective time management and working knowledge of PC applications
- Previous conference center experience a plus
- Must be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting
- Ability to learn skills quickly
- Ability to function with a high level of patience, tact and diplomacy and the ability to collect accurate information
- Ability to lift and/or move at least 40 lbs.
- Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100lbs
- Ability to walk, bend, kneel, stand, and/or sit for an extended period
- Practice flexibility: at times you will be asked to work flexible hours including days, evenings, and weekends to support the department
- Reading, writing, and arithmetic skills required
Disclaimer
Additional Duties
This job description is intended to provide a general overview of the primary duties and responsibilities for the position. It is not an exhaustive list of all tasks or responsibilities that may be assigned. The role may include additional duties, specialized projects, and other tasks as required. The firm reserves the right to modify or adjust the responsibilities to meet business needs.
Physical Requirements
Candidates must be able to meet the physical demands of the position, including the ability to commute to the office as required on designated in-office days based on the position. The firm is committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) for qualified individuals with disabilities.
EEO Statement
Jenner & Block LLP is an equal opportunity employer. Recruitment and employment decisions are not made on the basis of an individual’s race, color, creed, religion, national origin, ancestry, citizenship status, age, non-disqualifying physical or mental disability or medical condition, genetic information, sexual orientation, sex, gender identity and/or expression, pregnancy, childbirth, breastfeeding or related medical conditions, arrest record, matriculation, personal appearance, political affiliation, marital, parental, veteran, military, or order of protection status, or any other protected status or that of their relatives, friends, or associates.
Jenner & Block is proud to offer a competitive total rewards package, including comprehensive health & well-being benefits and 401k profit sharing. The anticipated pay range for this role is $62,000 to $88,000 in New York. The actual offered rate for this position will be determined based on several factors, including qualifications and experience, geographic location, education, external market data, and consideration of internal equity.
