Overview
Customer Care Officer Jobs in Federal Territory of Kuala Lumpur, Malaysia at Net2Source (N2S)
Title: Customer Care Officer
Company: Net2Source (N2S)
Location: Federal Territory of Kuala Lumpur, Malaysia
1.Customer Care Officer (Customer and Distributor Management)(Mandarin Speaker)
Key Responsibilities:
· Professionally handle inbound and outbound calls, Livechats and emails from customers and distributors, ensuring a positive and consistent experience.
· Accurately document all interactions and transactions in the CRM database, maintaining up-to-date and comprehensive records.
· Resolve customer and distributor issues efficiently, following up via calls or emails as needed to ensure complete resolution and satisfaction.
· Collaborate with internal departments to address and resolve complex or cross-functional issues promptly.
· Proactively escalate challenging cases to the team leader for additional support and guidance.
· Maintain a high standard of professionalism and empathy in all communications.
Key Competencies:
· Strong communication and active listening skills.
· Problem-solving mindset with attention to detail.
· Comfortable using live chat platforms, CRM systems, and other digital tools to manage customer interactions.
· Ability to multitask and manage time effectively.
· Customer-centric approach and resilience under pressure.
Required Qualifications:
English B2
● Bachelor’s degree with knowledge of Life Insurance/Banking
● 1–2 years’ experience in a Life Insurance contact centre environment.
● Proficient in spoken and written English; additional languages are an advantage.
● Strong computer skills, including experience with CRM systems and Microsoft Office.
● Excellent communication, interpersonal, and problem-solving skills.
● Ability to work in a fast-paced, team-oriented environment.
