Overview
Customer Care Officer Jobs in Al Khobar, Eastern, Saudi Arabia at Al-Qadsiah Saudi Club نادي القادسية السعودي
Title: Customer Care Officer
Company: Al-Qadsiah Saudi Club نادي القادسية السعودي
Location: Al Khobar, Eastern, Saudi Arabia
Be Part of a Legacy Bigger Than the Game
At Al-Qadsiah Club we're creating more than teams—we're crafting a legacy that goes beyond the game, making an impact both on and off the field. Driven by ambition, synergy, and innovation, we aim to inspire generations while shaping the future of Saudi sports.
This is more than just a job—it's an opportunity to be part of something larger than yourself. At Al-Qadsiah, you'll play a key role in shaping our legacy, contributing to the nation's sports vision, and making history every step of the way.
Overview:
As the Customer Care Officer at Al-Qadsiah Club, you will be the first point of contact for members and parents across the Multisport Academy, delivering a professional, responsive and welcoming experience throughout every stage of their journey. By centralising customer-facing interactions, this role allows coaching and operations staff to focus on their core responsibilities while ensuring members receive prompt, accurate, and professional support at every touchpoint.
Key Responsibilities:
Inquiry & Communication Management
- Act as the first point of contact for member and parent enquiries across phone, email and WhatsApp.
- Respond promptly and professionally to all enquiries, ensuring a consistently high standard of customer service.
- Escalate complex enquiries to the appropriate department and follow up to ensure timely resolution.
Enrolment Support
- Guide prospective members through the enrolment process, providing advice and directing enquiries to the appropriate teams.
- Liaise with sport team managers to ensure registrations are processed accurately and efficiently.
- Identify and resolve enrolment issues while keeping members informed throughout the process.
Retention & Member Experience
- Build positive relationships with members and parents, ensuring they feel supported throughout their academy journey.
- Proactively gather feedback and identify opportunities to improve the overall member experience.
- Identify patterns in complaints or drop-offs and flag them to management with recommendations.
- Support retention initiatives by ensuring communication is timely, consistent and professional.
Administration & Reporting
- Maintain accurate records of customer enquiries, registrations and complaints.
- Produce regular reports on enquiry volumes, response times and member satisfaction.
- Support operational systems, booking platforms and payment tracking where required.
Qualifications
Desirable:
- Diploma or Bachelor's degree in Business Administration, Communications or a related field.
- Previous experience working in a customer-facing or customer service role, preferably within sports, hospitality, or education.
Skills, Knowledge and Experience:
Essential:
- Minimum of 1–2 years' experience in a customer-facing or customer service role.
- Excellent interpersonal and communication skills with a warm, professional and solution-focused approach.
- Excellent written and verbal communication skills in both Arabic and English.
- Strong organisational skills with the ability to manage multiple enquiries simultaneously.
- Ability to build positive relationships with members, parents and colleagues.
- Experience using communication platforms including WhatsApp, email and Microsoft Office applications.
Why Join Al-Qadsiah?
- Be Part of the Legacy: Join a club that's redefining the future of Saudi sports, striving to lead the competition and set new standards of excellence.
- Experience the Culture: Thrive in an environment that values quality, accountability, diversity, synergy, innovation, and ambition, while embracing harmony—this is the Qadsiah Way.
The Executives in Sport Group are retained on behalf of Al Qadsiah SC to make this appointment. All direct applications and CVs will be forwarded to The Executives in Sport Group.
If this role is of interest, then please press the apply button and include a copy of your CV.
