Overview
Customer Care Officer (Mandarin Speaker) Jobs in Greater Kuala Lumpur at AppyGo Tech
Title: Customer Care Officer (Mandarin Speaker)
Company: AppyGo Tech
Location: Greater Kuala Lumpur
Customer Care Officer ( Customer and Distributor Management)
Shift – 9am/10am until 6PM-7PM
Working days – Monday to Friday
Key Responsibilities:
- Professionally handle inbound and outbound calls, live chats, and emails from customers and distributors, ensuring a positive and consistent experience.
- Accurately document all interactions and transactions in the CRM database, maintaining up-to-date and comprehensive records.
- Resolve customer and distributor issues efficiently, following up via calls or emails as needed to ensure complete resolution and satisfaction.
- Collaborate with internal departments to address and resolve complex or cross-functional issues promptly.
- Proactively escalate challenging cases to the team leader for additional support and guidance.
- Maintain a high standard of professionalism and empathy in all communications.
Required Qualifications:
- Bachelor’s degree with knowledge of Life Insurance/Banking
- 1–2 years’ experience in a Life Insurance contact centre environment.
- Proficient in spoken and written English and Mandarin; additional languages are an advantage.
- Strong computer skills, including experience with CRM systems and Microsoft Office.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced, team-oriented environment.
Interested candidates may apply via LinkedIn or email to [email protected]
