Overview
Customer Experience Associate Jobs in Bengaluru, Karnataka, India at Mokobara
Title: Customer Experience Associate
Company: Mokobara
Location: Bengaluru, Karnataka, India
Customer Experience Executive
At Mokobara, Customer Experience is at the heart of everything we do. We're looking for a Customer Experience Executive with 1-2 years of experience who genuinely enjoys helping customers, takes ownership of problems, and wants to build a long-term career in Customer Experience.
Key Responsibilitie
s● Manage customer interactions across calls, emails, chats, WhatsApp, social media, and review platforms
.● Own the voice support process, handle escalations, and ensure timely resolution of customer issues
.● Manage customer communications through Freshdesk while maintaining high standards of service and ticket hygiene
.● Work closely with Retail, Operations, Logistics, Ecommerce, and Marketplace teams to resolve customer issues and improve customer experience
.● Track key CX metrics, identify recurring customer pain points, and support projects that improve customer experience and operational efficiency
.
What Makes You a Great F
it● 1-2 years of experience in Customer Experience, Customer Support, Customer Success, or a similar customer-facing rol
e.● Prior experience handling customer calls and voice-based suppor
t.● Excellent verbal and written communication skill
s.● Strong ownership mindset, problem-solving ability, and attention to detai
l.● Comfortable working in a fast-paced environment and collaborating across team
s.● Familiarity with tools such as Freshdesk, Unicommerce, Ozontel, social media platforms, and ecommerce operations is a plus. While we don't expect expertise across all areas, we value curiosity, adaptability, and a willingness to lear
n.
We're Looking For Someone
Who● Loves talking to customers and solving proble
ms.● Takes ownership and goes the extra mile to help custome
rs.● Is proactive, resourceful, and thrives in a high-growth environme
nt.● Wants to build a long-term career in Customer Experien
ce.
