Overview
Customer Experience Representative Jobs in Topeka, KS at Blue Cross and Blue Shield of Kansas
Title: Customer Experience Representative
Company: Blue Cross and Blue Shield of Kansas
Location: Topeka, KS
This job was posted by https://www.kansasworks.com : For more
information, please see: https://www.kansasworks.com/jobs/13561541 **Are
you ready to make a difference? Choose to work for one of the most
trusted companies in Kansas.**
You Belong At Blue
- Why Join Us?**
- **Make a Positive Impact:** Your work will directly contribute to
the health and well-being of Kansans.
- **Family** **Comes First**: Total rewards package that promotes the
idea of family first for all employees. Paid vacation and sick leave
with paid maternity and paternity available immediately upon hire
- **Professional Growth Opportunities:** Advance your career with
ongoing training and development programs.
- **Dynamic Work Environment:** Collaborate with a team of passionate
and driven individuals in a work environment that promotes
flexibility.
- **Trust and Stability:** Work for one of the most trusted companies
in Kansas with over 80 years of commitment, compassion and
community.
- **Inclusive Work Environment:** We pride ourselves on fostering a
workplace where everyone is valued and respected.
**Benefits & Perks**
- Base compensation is only one component of your competitive Total
Rewards package
- Incentive pay program (EPIP)
- Health/Vision/Dental insurance
- 6 weeks paid parental leave for new mothers and fathers
- Fertility/Adoption assistance
- 2 weeks paid caregiver leave
- 401(k) plan matching up to 5%
- Tuition reimbursement
- Health & fitness benefits, discounts and resources
**Job Summary**
The customer experience representative provides a world class customer
service experience through resolution of complex customer inquiries from
members, employers, and providers.
Hiring for July 20, 2026 start date
** This position is eligible to work remotely, or onsite in accordance
with our Telecommuting Policy. Applicants must reside in Kansas or
Missouri or be willing to relocate as a condition of employment.
**What you'll do**
- Research, resolve, and respond to inquiries and correspondence via
telephone, written, and email communication. Inquiries can be
regarding contract benefits, eligibility, coverage and plan changes,
payments, claims, prior authorization, appeals, and complaints.
- Resolve customer inquiries and complaints in a timely and accurate
Manner According To Company And Regulatory Requirements.
- Work with peers, other departments, and leadership to find
appropriate solutions to problems.
- Perform assigned job-related duties as required, including any
special projects.
Knowledge/Skills/Abilities
- Effective communication skills to resolve complex inquiries and
complaints.
- Ability to interact positively with internal and external customers
while demonstrating empathy, adaptability, problem solving, and
listening skills.
- Analytical and problem-solving skills to diagnose problems and
recommend effective solutions.
- Ability to listen, talk, type, and perform research simultaneously
using various research channels.
- Time-management skills to respond to customer inquiries promptly.
- Technical skills to effectively use computer programs and
troubleshoot simple computer issues.
- Must be comfortable working independently in a structured
environment.
- Ability to adhere to a rigid schedule and have regular and
predictable attendance.
- A license from the Kansas Department of Insurance is not required
for general employment. However, if an employee is trained to handle
- direct enrolled calls**-excluding calls that are strictly
- service-only**-they will be required to **obtain and maintain an
active insurance license** issued by the Kansas Department of
Insurance.
- Upon completion of training:
- Working kn wledge of Blue Cross and Blue Shield of Kansas'
customer service systems is required.
- Detailed knowledge of contracts, benefits, and enrollment
regulations is required.
**What you need**
Required
- High school diploma or equivalent.
Preferred
- College or continuing education courses in communications and/or
medical related fields.
- Two years of navigating multiple computer systems.
- Two years of customer service experience.
**Physical Requirements**
- Communicate by telephone 95 percent of the workday.
- Use a personal computer in a stationary position at least 95 percent
of the workday.
**Compensation**
20.96- $26.20
Non Exempt grade 11
Blue Cross and Blue Shield of Kansas offers excellent competitive
compensation with the goal of retaining and growing talented team
members. The compensation range for this role is a good faith estimate,
it is estimated based on what a successful candidate might be paid. All
offers presented to candidates are carefully reviewed
