Overview
Customer Experience Specialist (Airport) Jobs in Heliopolis, Cairo, Egypt at Magnet
Title: Customer Experience Specialist (Airport)
Company: Magnet
Location: Heliopolis, Cairo, Egypt
Employer Overview
We are hiring on behalf of a leading organization specializing in premium airport passenger services. The company is committed to delivering exceptional customer experiences through professional, reliable, and operationally efficient Meet & Assist services.
Job Summary
We are seeking a proactive and customer-oriented Customer Experience Specialist to deliver a seamless airport arrival experience for passengers. The successful candidate will welcome and assist travelers, support the Visa-on-Arrival electronic process, coordinate with airport authorities and internal teams, and ensure exceptional service standards throughout the customer journey.
Key Responsibilities
- Welcome and assist passengers throughout their arrival journey, ensuring a smooth and hassle-free airport experience.
- Operate the Visa-on-Arrival Electronic Booth and guide passengers through the electronic visa application process.
- Support passengers through airport arrival procedures while ensuring compliance with airport regulations and security requirements.
- Coordinate with Immigration, Customs, airport authorities, and other governmental entities to facilitate passenger processing.
- Create, track, and follow up on technical support tickets related to operational systems and the electronic visa platform.
- Liaise with the IT team to resolve technical issues affecting passenger services.
- Deliver an exceptional customer experience while maintaining professionalism, confidentiality, and service quality.
- Escalate operational issues or customer concerns to the Operations Supervisor when required.
- Maintain accurate operational records, reports, and documentation.
- Comply with company policies, airport procedures, assigned shift schedules, and service quality standards.
Qualifications
- Bachelor's degree.
- 0–3 years of experience in Customer Service, Hospitality, Aviation, Tourism, Front Office, Guest Relations, or any customer-facing role. Fresh graduates are also encouraged to apply.
- Excellent communication and interpersonal skills.
- Customer-focused with a passion for delivering exceptional service.
- Strong problem-solving and conflict-resolution abilities.
- Professional appearance and positive attitude.
- Good knowledge of Microsoft Office applications.
- Very good command of English
- Ability to work on rotational shifts, including weekends and public holidays.
- Ability to coordinate effectively with multiple stakeholders in a dynamic airport environment.
- Ability to handle passenger inquiries with professionalism and empathy.
Working Conditions:
Location: On-site – Cairo International Airport
Shifts: Rotational Shifts
