Overview
Customer Relations Executive Jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia at CADVision Systems
Title: Customer Relations Executive
Company: CADVision Systems
Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
CADVision Systems (CVS) is a preferred SOLIDWORKS and SolidCAM partner in Singapore and Malaysia, specializing in advanced engineering design and manufacturing solutions. With offices and training centers in Kuala Lumpur, Singapore, Penang, and Johor Bahru, CVS provides local engineers and companies with technology, training, and support tailored to real-world engineering challenges. The company is known for integrating industry best practices into training and customizing support to meet each customer’s specific requirements. CVS is committed to becoming a leading partner and training provider for the ASEAN principal in US.
Summary Job description
The individual in this role will be responsible for managing day-to-day interactions with customers, responding to inquiries, and ensuring a positive experience across all touchpoints. Key tasks include handling customer feedback, coordinating with internal teams to resolve issues, tracking customer satisfaction, and supporting account management activities. The role also involves maintaining accurate customer records, preparing basic reports on service performance, and assisting with customer-focused initiatives and events. The Customer Relations Executive will contribute to building long-term relationships that support CADVision Systems’ reputation for high-quality service and technical excellence.
Qualifications
- Strong interpersonal skills and the ability to build positive, professional relationships.
- Experience in client relations and managing ongoing customer accounts.
- Demonstrated focus on customer satisfaction and delivering high-quality customer service.
- Excellent communication skills, both verbal and written, with clear and respectful interaction.
- Previous experience in a customer-facing or support role, ideally in technology, engineering, or related industries.
- Ability to work on-site in Kuala Lumpur and collaborate effectively with cross-functional teams.
- Good organizational skills, attention to detail, and the ability to manage multiple tasks and priorities.
- Proficiency with basic office software (e.g., email, spreadsheets, CRM tools); familiarity with CAD or engineering environments is an advantage.
- Diploma or degree in Business, Communications, Engineering, or a related field is preferred.
- Fresh graduate are encourage to apply
