Overview
Customer Relationship Management Executive Jobs in Kolkata, West Bengal, India at SVF Entertainment
Title: Customer Relationship Management Executive
Company: SVF Entertainment
Location: Kolkata, West Bengal, India
CRM Executive
About SVF Entertainment
SVF Entertainment Pvt. Ltd. is Eastern India's largest media & entertainment company — producing and distributing films, television content, music, and live events that define Bengali culture for audiences across India and the world. With a rapidly growing digital footprint that includes hoichoi (India's leading Bengali OTT platform), Sooper, and LoglineAI, SVF operates across the full entertainment value chain.
About the Role
We are looking for dynamic and customer-focused CRM professionals. The ideal candidate should have prior experience in customer relationship management and be capable of handling customer interactions, engagement initiatives, and retention activities effectively.
Key Responsibilities
- Manage and maintain customer relationships through regular communication and engagement.
- Handle customer queries, concerns, and follow-ups in a timely and professional manner.
- Maintain and update customer databases and records accurately.
- Coordinate with internal teams to ensure smooth customer servicing and issue resolution.
- Assist in planning and executing customer engagement and retention activities.
- Analyze customer feedback and support in improving customer experience initiatives.
- Ensure high standards of customer satisfaction and brand representation.
Requirements
- Minimum 2–3 years of relevant CRM experience.
- Strong communication and interpersonal skills.
- Ability to manage customer interactions professionally and efficiently.
- Proficiency in CRM tools and customer data management.
- Experience in the fashion, jewellery, or lifestyle industry will be an added advantage.
Industry Preference
Candidates from fashion, jewellery, luxury retail, or lifestyle brands will be preferred.
