Overview
Customer Service Administrator Jobs in Bucharest, Bucharest, Romania at Ayvens
Title: Customer Service Administrator
Company: Ayvens
Location: Bucharest, Bucharest, Romania
At Ayvens, progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
Areas Of Responsibilities
- Review and monitor Master Leasing Agreement and Individual Contract requests
- Create Master Leasing Agreement and Individual Contract drafts; upload and initiate contract signing
- Update system with signed contracts and send confirmations
- Receive contract change requests and update system accordingly
- Complete end-of-contract activities and related documentation
- Complete intercompany billing activities
- Perform cash application and payment allocation processes
- Analyze customer account balances and resolve discrepancies
- Process invoices and related documentation accurately and timely
- Provide excellent customer service, with the ability to build productive relationships;
- Recommend process improvements to create greater efficiency;
- Perform any ad-hoc analysis as per manager’s indications ;
Job Requirements
- University degree/diploma (e.g. in business, management, economics, etc)
- Intermediate MS Office (Excel);
- Experience working in a multi-lingual international organization
- English (fluent, verbally and written)
- Excellent communication skills and customer oriented mindset
As a member of our team, you will benefit from:
- 25 days of annual leave;
- 1 sick day/year;
- 1 day off for your birthday;
- Family Private healthcare subscription at Sanador/Regina Maria ;
- Monthly budget in Benefit Platform;
- Holiday gifts for Easter, Christmas through Benefits Platform;
- Loyalty bonus at 3 and 5 years seniority in company;
- Special events bonus (marriage, child birth, other);
- Opportunities and trainings for ongoing professional growth and career advancement;
- Hybrid work setup – 3 days/week in the
- office (Timpuri noi metro station);
- Discounts for dental care from Edent clinic;
- Massage in the office on Tuesday and Wednesday.
Why Ayvens?
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
