Overview
Customer Service Administrator Jobs in San Diego Metropolitan Area at Randstad USA
Title: Customer Service Administrator
Company: Randstad USA
Location: San Diego Metropolitan Area
Job Posting: Customer Service Administrator
Location: San Diego, CA 92121 (100% Onsite)
Schedule: Monday – Friday, Standard Business Hours (40 hours/week)
Duration: 6-Month Contract
Pay Rate: $24.00 – $27.00/hour (Depending on experience)
Target Start Date: ASAP
About Us
We are an innovative medical technology company primarily focused on improving healthcare and well-being through advanced early detection and diagnostic treatments. As part of our Biotheranostics division, you will play a crucial role in supporting diagnostic insights that impact patient care every day.
Job Summary
We are seeking a highly organized, proactive, and detail-oriented Customer Service Administrator to join our team in San Diego. In this role, you will manage the end-to-end order administration process, coordinate directly with clinical providers and pathology labs, and ensure critical patient specimens are processed without delay. The ideal candidate thrives in a fast-paced environment, possesses strong communication skills, and is comfortable navigating CRM systems like Salesforce.
Key Responsibilities
- Order & Workflow Management: Manage the entire order process for assigned accounts within Salesforce.com (SFDC). Monitor the Customer Service Dashboard to track open tasks, pending specimens, and clinical review statuses.
- Provider & Lab Coordination: Contact ordering providers via phone or fax to resolve missing information, clinical discrepancies, or specimen issues. Fax specimen requests to pathology labs and follow up consistently to expedite turnaround times (TAT).
- Issue Resolution: Proactively resolve order holds to ensure received specimens can begin testing immediately. Coordinate additional materials from pathology for cases with insufficient sample volume (QNS).
- Communication & Support: Manage incoming calls via the Customer Service Call Queue and monitor shared team email inboxes. Promptly route physician call-back requests to the appropriate internal teams (Pathologists, Medical Science Letters, or Sales) and document interactions in SFDC.
- Account & Portal Administration: Create and maintain accurate medical practice and physician records in Salesforce. Set up new portal users, manage password resets, and provide basic system support.
Qualifications
- Education: High School Diploma required; Bachelor’s degree preferred.
- Experience: Previous experience in customer service, healthcare administration, or data entry within a regulated environment is highly preferred.
- Technical Skills: Proficiency with Salesforce.com (SFDC) or similar CRM platforms is a strong plus.
- Skills: Excellent verbal and written communication skills, strong organizational habits, and the ability to maintain urgency and follow up diligently.
- Compliance: Ability to successfully complete on-the-job training, including HIPAA compliance and documentation standards to maintain state, CLIA, and CAP requirements.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.
com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
