Overview
Customer Service Administrator – $$$$/hour Jobs in San Diego, CA at Select Source International
Title: Customer Service Administrator – $$$$/hour
Company: Select Source International
Location: San Diego, CA
Job Title: Customer Service Administrator
- : $$$$ $$$$/hr
Location: 10210 Genetic Center Drive, San Diego, CA 92121
Duration: 06+ months
Work Type: Onsite (100%)
Description
Tasks may include but are not limited to:
Managing entire order process for specific OAEs, and any accounts that are assigned to those OAEs, in Salesforce.com (SFDC).
- Processing orders in SFDC
- Faxing or calling Ordering Provider when necessary for missing information, clinical discrepancies, specimen issues, etc. and for following up consistently to obtain in a timely manner.
- Faxing specimen requests to pathology and following up regularly to expedite turnaround time (TAT)
- Resolving holds on orders so specimens received can begin testing ASAP.
Monitoring reports on CS Dashboard to stay on top of workload.
- Open tasks, open order issues, orders that have completed Clinical Review, pending specimens, newly reported orders, QNS results, incoming portal order or registration requests.
Handling Physician Call Back Requests
- Responsible for forwarding call back requests to the appropriate person (i.e., Pathologist, Medical Science Liaison, Sales) and documenting in SFDC
Managing Portal Accounts
- Setting up new portal users, managing password resets, and assisting with IT support as needed
Account management
- Creating new physician contact records as well as medical practice records in SFDC. Must keep accounts updated with current names, addresses, contact info, special notes, etc.
Follow-Up on QNS Cases
- Proactively contact Pathology for additional material when orders result as QNS or Inappropriate Sample Type
Incoming Calls/ Emails
- Must be logged into CS Call Queue and be available for incoming calls to main phone line as well as direct line.
- Monitor team email inbox as well as individual email inbox. Answering phones, sorting emails.
Minimum Education/Experience Requirements
Bachelor s degree preferred. High School diploma required.
Required Training/Certification
On the job training including, but not limited to, HIPAA.
Documentation to maintain compliance with state, CLIA, and CAP requirements
