Overview
Customer Service Advisor Jobs in Manchester, England, United Kingdom at Searchlight Electric
Title: Customer Service Advisor
Company: Searchlight Electric
Location: Manchester, England, United Kingdom
Company Description
Searchlight Electric, a family-owned business established in 1945, is one of the UK’s leading decorative lighting manufacturers. Based in Manchester, the company combines over 80 years of heritage with modern design and large-scale production to create stylish, high-quality lighting solutions. Searchlight Electric offers a diverse range of over 2,000 products, including its core Searchlight brand, the contemporary Lux & Belle line, and the Project range tailored for specifiers. Trusted by retailers, developers, and homeowners across the UK and Europe, Searchlight Electric is renowned for dependable installations and exceptional customer service.
Key Responsibilities
As a Customer Service Advisor your primary goal is to resolve all customer queries and ensure that customers are satisfied with the company’s service or products. You will be a highly motivated with the willingness to learn. This position focuses on supporting our customer service team with order entry, service support, and analyzing team workflows to enhance productivity and efficiency.
Qualifications
- Act as the first point of contact for customer enquiries via phone, email, and in person
- Provide accurate information on products, services, pricing, and processes
- Handle customer queries in a timely manner
- Maintain accurate customer records on internal systems
- Liaise with Sales, Aftersales, and Showroom teams to ensure smooth handovers and follow‑ups
- Ensure all work complies with company policies, procedures, and data protection requirements
- Contribute to team targets and service level agreements (SLAs)
Benefits:
- Canteen
- Casual dress
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
Location:
900 Oldham Road, Manchester M40 2BS
Salary: £26,437.00 per year
