Overview
Customer Service Advocate I – Maryland Medicare (Remote) Jobs in United States at Home Health Focus AI
Title: Customer Service Advocate I – Maryland Medicare (Remote)
Company: Home Health Focus AI
Location: United States
Home Health Focus AI's mission is to help home healthcare professionals find meaningful opportunities that prioritize patient care. We are not a staffing firm or agency. Home Health Focus AI does not hire for these roles—we identify and verify them from care providers directly.
Employer Industry: Health Insurance
Why Consider This Job Opportunity
- Salary up to $59,136
- Comprehensive benefits package, including various incentive programs and 401k contribution plans
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on member satisfaction and experience
What To Expect (Job Responsibilities)
- Answer member, provider, and broker inquiries regarding product information, benefits, claims resolution, eligibility, and billing questions
- Provide first-level problem resolution by gathering and researching information related to claims submissions and customer issues
- Deliver accurate information to customers while maintaining performance goals and objectives
- Update customer records and account information using the business areas' enrollment/inquiry tracking system
- Participate in ongoing education related to new services, industry topics, and skills
What Is Required (Qualifications)
- High School Diploma or GED
- Less than one year of customer service experience
- Demonstrated skills as an empathetic and compassionate communicator
- Strong interpersonal and communication skills, both oral and written
- Ability to quickly gain customer trust and confidence
How To Stand Out (Preferred Qualifications)
- Less than 1 year of experience in a call center customer service role or familiarity with medical or insurance terminology
#HealthInsurance #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
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