Overview
Customer Service Agent – Insurance Jobs in Dublin, County Dublin, Ireland at Sedgwick
Title: Customer Service Agent – Insurance
Company: Sedgwick
Location: Dublin, County Dublin, Ireland
Customer Service Agent – Motor Claims (Temporary to Permanent Opportunity based in Dublin 12)
In partnership with our client, we are seeking a Customer Service Agent to join their Motor Claims team.
The successful candidate will be responsible for handling First Notification of Loss (FNOL) calls, providing excellent customer service to policyholders and guiding them through the initial stage of the claims process.
Key roles
This position is within the Motor Claims Team and will include the triage (filtering claims), registration and allocation of motor claims notifications received. It will also include administration support to the motor claims handling teams, as and when required.
Specific Responsibilities (including But Not Limited To)
- Under the overall direction of the Manager/Team Leader and working in collaboration with claim support colleagues and fellow motor claims handlers (as appropriate) the Agent’s responsibilities may include:
- First Contact with Insured/ Claimant/Third Party (predominately over the phone and some paper notifications)
- Capturing all claim details accurately and ask probing questions where necessary
- Triage and assessment of claim notification
- Data Entry /case allocation /information collation
- Active engagement to promote network aligned services to benefit Customer and their experience
- Sending instructions to aligned service providers
- Liaison with internal experts for technical advice
- Issuing relevant documentation to the insured
- Direct broker engagement particularly in respect of Commercial Fleet policies
- Ensuring high quality data input to minimise re-entry or update
- Processing (including where appropriate scanning) and timely action of mail and claim related documentation
- System and data integrity, ensuring full records are kept regarding claims management
- Engage with a mentor to assist in career development and progression
- General administration duties including generating claims settlements and raising bordereaux
Qualifications/skills
- Insurance, broking or claims background a distinct required
- APA in Insurance
- IT literacy including database usage
- Highly motivated, proactive and with excellent influential skills to influence both internally and externally
- Possess excellent communication skills, both written and verbal
- Possess a high level of organisational skills and problem-solving ability
- Have proven team-working skills and the ability to see the "big picture"
- Possess an ability to maintain focus, control and positivity under pressure
Experience
- A basic knowledge of Motor Claims classifications or Motor Policies and processes a distinct advantage, the successful candidate will have worked previously in a fast-paced environment, with a demonstrable ability to be flexible, able to adapt to changing requirements and willing to learn
- Must have experience working in a pressurised environment with deadlines with a full understanding of market agreements / developments and quantum
