Overview
Customer Service Agent (Remote) Jobs in United States at RemoteHunter
Title: Customer Service Agent (Remote)
Company: RemoteHunter
Location: United States
1. About Our Client:
The organization operates in the fintech industry, focusing on simplifying car ownership, which is a significant and costly responsibility for many people. It addresses challenges related to managing car expenses and maintenance by offering a comprehensive digital platform. Leveraging artificial intelligence and machine learning, the program automates and personalizes services ranging from insurance and financing to maintenance and safety. The app has grown rapidly since its 2019 launch, serving over 5 million customers and becoming the highest-rated and most downloaded app in its category. Founded in 2017, the company has secured significant funding to support its growth.
2. About the Opportunity:
The Customer Service Agent will support existing customers in managing their insurance policies through a network of over 55 insurance carriers. This role is essential to maintaining customer satisfaction and retention by processing policy changes, answering coverage questions, and resolving potential cancellation risks. The position directly impacts the customer experience and contributes to the organization’s mission of simplifying car ownership for millions.
3. Responsibilities:
• Respond to inbound calls from existing customers
• Process service requests such as adding or removing vehicles and drivers, adding lienholder information, and sending policy documents
• Assist customers with questions about existing insurance policies, coverage, and benefits
• Work to retain policyholders by finding solutions for customers at risk of cancellation
4. Requirements:
• 2+ years of experience in a call center environment
• Ability to multitask and handle multiple priorities
• Passion for helping others
5. Pay Range and Compensation Package:
• Hourly wage: $19.00 to $21.00
• Payment for Property and Casualty (P&C) license, expected within 60 days of starting
• Compensation may include equity grants based on job-related factors and market conditions
6. Benefits & Perks:
• Medical, dental, and vision insurance
• 401K plan with employer match
• Remote work with provided equipment
• Ongoing training and mentorship
• Flexible scheduling options: either a 5-day, 8-hour schedule or a 4-day, 10-hour workweek
• Access to a broad portfolio of insurance carriers and products
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
