Overview
Customer Service and Onboarding Representative – Entry Level Jobs in Ireland at Klyant Accounting Software
Title: Customer Service and Onboarding Representative – Entry Level
Company: Klyant Accounting Software
Location: Ireland
About Us:
We are a rapidly growing SaaS company specialising in legal and property accounting
software. Our mission is to provide reliable solutions with exceptional support to our
loyal customers. We are looking for a friendly, enthusiastic, organised and driven
individual to join our Customer Success Team as an entry level Customer Service and
Onboarding Specialist.
This is an exciting opportunity for someone eager to take the first step into the world of
SaaS and make a significant impact during a pivotal time in the company's growth.
Key Responsibilities:
• Answer incoming phone calls and book callbacks for the appropriate team
members.
• Respond promptly to first-level support emails, providing clear and effective
solutions – This will involve directing customers to relevant support articles
within our knowledge base.
• Manage live chat inquiries with professionalism and accuracy, ensuring timely
responses.
• Collaborate with the team to solve problems and ensure customer satisfaction.
• Provide proactive support and anticipate potential challenges customers might
face.
• Maintain an up-to-date knowledge of our software, first-level troubleshooting
steps, and new features.
• Feedback to management on support traffic and topics to help improve
proactive support content and processes.
Skills and Qualities:
• A passion for customer service
• Excellent communication skills with a friendly and approachable manner.
• A natural problem solver who thrives in dynamic situations.
• A "people person" who enjoys working with customers and colleagues alike.
• Willingness to learn and grow within the company, taking on new challenges as
the business evolves.
• Ability to work under pressure while maintaining a positive attitude and
delivering personal customer service.
• Team player with a collaborative mindset who works well in a fast-paced
environment.
Requirements:
• A high level of written and spoken English is required for this role to effctively
communicate with our customers
• Proficiency in basic computer programs such as Outlook, Word and Excel.
• A high level of organisational skills
Ideal Candidate:
• This role is a great fit for someone coming out of education looking for their first
step into the SaaS world.
If you have a passion for customer service, enjoy working with people to tackle
and solve their problems, and are eager to develop your career in the growing
SaaS industry, this could be the perfect opportunity for you, and we would love
to hear from you!
Why Join Us:
• This role offers a unique opportunity to be part of a well-established, fast-
growing SaaS business at an exciting time.
• Gain hands-on experience in a customer-facing role with opportunities to
develop your career.
• Contribute to building and shaping a dynamic support team.
• An exciting first step in the SaaS industry with room to grow and expand your skill
set.
• We are a small and friendly team, entering into an exciting phase of growth.
What we are offering:
• A competitive salary for the right candidate – €30,000 to €35,000 per annum,
depending on experience.
• A generous pension contribution.
• Remote working with quarterly in-person team days in the Dublin Office
• 25 days annual leave + bank holidays
Apply today to become part of our innovative, friendly and supportive team!
