Overview
Customer Service and Sales Rep Jobs in Mexico at Emma of Torre.ai
Title: Customer Service and Sales Rep
Company: Emma of Torre.ai
Location: Mexico
I’m helping Premium Saunas find a top candidate to join their team full-time for the role of Customer Service and Sales Rep.
You will drive operational excellence by managing end-to-end customer success and sales workflows.
Compensation:
USD 1.2K – 1.4K/month
+ Commissions (:USD200/month)
+ Bonuses (up to 10% of base compensation)
Location:
Remote (specific timezones)
Mission of Premium Saunas:
"At Premium Saunas, we are committed to transforming your home into a personal wellness retreat. Our customer service team is as passionate about your health and relaxation as you are, offering personalized advice and support to ensure that your sauna experience is nothing short of perfect. Whether you're seeking to alleviate stress, improve your health, or simply create a space for peaceful contemplation, trust us to deliver a sauna that exceeds your expectations. With Premium Saunas, you're not just purchasing a product; you're investing in a lifestyle of wellness and tranquility."
What makes you a strong candidate:
- You are proficient in Shopify, Outbound sales.
- You have +2 years experience in Sales, Customer service.
- English – Fully fluent
- Spanish – Conversational
Responsibilities and more:
**** IMPORTANT ****
** Please note, completion of the entire pre-screening is mandatory to be considered for this position. **
We are looking for a highly disciplined, autonomous, and experienced Sales & Customer Operations Specialist to join our growing team.
This role combines inbound sales, customer support, and operational coordination. You will be responsible for managing customer interactions from first contact through order fulfillment and post-sale follow-up.
We are building structured systems and expect team members who can operate independently within clear procedures.
Responsibilities
• Answer and manage inbound and outbound calls
• Respond to emails, chats, and SMS inquiries
• Create and send detailed quotes using internal systems
• Follow up consistently on open leads
• Assist customers with placing, updating, or modifying orders
• Coordinate with vendors for order updates, cancellations, and issue resolution
• Escalate complex situations internally when needed
• Maintain accurate records in CRM systems
Requirements
• C1 or C2 English proficiency (near-native fluency required)
• Clear and professional speaking voice with *minimal* accent
• 2+ years experience in sales and customer support
• Strong Shopify experience (orders, draft orders, edits, refunds)
• Excellent written communication skills without relying on AI tools
• Highly organized and disciplined
• Able to follow structured processes
• Self-managed and proactive
• Stable high-speed internet connection (minimum 100 Mbps download)
• Quiet work environment
Experience in sauna, wellness, home improvement, or high-ticket products is a plus.
This is a remote position, you will be expected to operate during EST business hours.
What We Offer
• Competitive base compensation
• Performance-based incentives
• Growth opportunity within the company
**** IMPORTANT ****
** Please note, completion of the entire pre-screening is mandatory to be considered for this position. **
Your potential leader(s):
- Carlos Castro – CEO / President
