Overview
Customer Service Assistant Jobs in London, England, United Kingdom at Rightangled
Title: Customer Service Assistant
Company: Rightangled
Location: London, England, United Kingdom
About Rightangled
Rightangled is a rapidly growing online pharmacy committed to innovation in healthcare and excellent customer service. We provide prescription medications, over-the-counter products, and personalised healthcare services to our customers across the UK.
Role Overview
We are seeking a proactive and customer-focused Customer Service Assistant to join our team. This role involves supporting customers with product inquiries, order processing, and resolving any issues to ensure a positive experience.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, or live chat
- Assist customers with placing, modifying, or cancelling orders
- Provide accurate information about products, prescriptions, and delivery timelines
- Address and resolve customer concerns and complaints efficiently
- Collaborate with different teams to ensure effective order fulfillment and customer satisfaction
- Maintain accurate records of customer interactions and transactions
- Comply with company policies and regulatory requirements
Requirements
- Previous experience in customer service, ideally within healthcare, pharmaceutical, or MedTech sectors
- Excellent verbal and written communication skills
- Strong problem-solving skills and attention to detail
- Ability to multitask and work efficiently under pressure
- Good organisational skills and ability to maintain accurate records
- Commitment to customer privacy and confidentiality
- Flexibility to work varying shifts, including weekends if required
Benefits
Why Work With Us?
At Rightangled, we are committed to creating a dynamic, innovative workplace where every team member has the opportunity to make a real impact. You'll be joining a growing company that's at the forefront of healthcare innovation, with the chance to contribute to exciting projects that are transforming patient care.
What We Offer
- Annual discretionary performance bonus
- Access to cutting-edge technology and tools to support your work
- Employee discounts on our healthcare products
- Opportunities for personal and professional development within a forward-thinking company
