Overview
Customer Service Coordinator Jobs in London Area, United Kingdom at Robert Half
Title: Customer Service Coordinator
Company: Robert Half
Location: London Area, United Kingdom
Robert Half is proud to be partnering exclusively with a well-known London-based fashion retail brand that’s making waves in the industry.
They’re on the lookout for a Customer Service Coordinator to join their growing team- an incredible opportunity to be part of a fast-moving brand where customer experience is at the heart of everything they do.
Customer Service Coordinator (Part-Time, 30hrs/week)
Are you passionate about delivering exceptional customer experiences and thrive in a fast-paced e-commerce environment?
📍 Location: London 1 day onsite a week in office.
📄 Contract: Part-time (30 hours per week)
👤 Reporting to: Ecommerce Manager
The Role:
As our Customer Service Coordinator, you’ll be the voice of the brand-managing customer enquiries and ensuring a seamless, end-to-end experience across every touchpoint. From order queries to resolving complex issues, you’ll play a key role in maintaining a high standard of service and building lasting customer relationships.
Responsibilities:
- Managing customer enquiries across email
- Supporting customers with orders, delivery, returns & product info
- Resolving issues (late deliveries, damaged items, complaints) with care
- Processing returns and exchanges efficiently
- Collaborating with warehouse, operations & e-commerce teams
- Coordinating with couriers and internal teams to solve fulfilment issues
Ideal candidate:
- Experience in customer service (fashion, retail, or e-commerce preferred)
- Strong communication skills with great attention to detail
- Proactive, organised, and solution-focused mindset
- Ability to juggle multiple tasks in a dynamic environment
- Familiarity with Google Workspace (Shopify, SWAP, Global-e a bonus!)
If you love problem-solving, enjoy working cross-functionally, and want to be part of a growing e-commerce journey—we’d love to hear from you!
