Overview
Customer Service Executive Jobs in Gurugram, Haryana, India at Honasa Consumer Ltd.
Title: Customer Service Executive
Company: Honasa Consumer Ltd.
Location: Gurugram, Haryana, India
Location: Gurgaon Sector 44
Job Title – Customer Service Executive
Key Responsibilities:
- Strong phone contact handling skills and active listening.
- Ability to multitask, prioritize, and manage time effectively
- Should be staying in or ready to relocate to Delhi NCR.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels (email, chat and calls).
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support. Maintain CSAT score.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines and policies.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
Qualifications & Experience :
- Minimum educational qualification: graduate or equivalent diploma.
- Experience working with customer support for an e-commerce company.
- Fluent in English and Hindi, both written and verbal.
- Good communication skills.
- Knowledge of MS Office.
- Ability to stay calm when customers are stressed or upset.
