Overview
Customer Service Executive-Retail Liabilities Inbound Jobs in Navi Mumbai, Maharashtra, India at IDFC FIRST Bank
Title: Customer Service Executive-Retail Liabilities Inbound
Company: IDFC FIRST Bank
Location: Navi Mumbai, Maharashtra, India
Job Requirements
Job Requirements
Role/Job Title: Customer Service Executive – Retail Liabilities Inbound
Business: Service
Function/ Department: Customer Experience
Place of work: Customer Contact Center (Phone Banking unit)
Roles & Responsibilities:
'1. Productivity
- Maintaining Service Quality
- Average Handling Time
- First Contact Resolution
- Maintaining TAT for all customer requests
- Channel Migration to alternate channels
Secondary Responsibilities:
'Drive all the initiatives in the Customer contact center.
Key Success Metrics:
'Productivity, Average handling time, First contact resolution
