Overview
Customer Service – Home Appliances (Night Shift) Jobs in Ho Chi Minh City, Vietnam at Concentrix
Title: Customer Service – Home Appliances (Night Shift)
Company: Concentrix
Location: Ho Chi Minh City, Vietnam
Work Location: Tech Valley – Lot 46, Quang Trung Software City, Tan Chanh Hiep Ward, District 12, Ho Chi Minh City
Scope of Work:
- Handle customer inquiries via calls, email, chat, and messaging channels.
- Resolve customer issues, provide accurate information, and ensure a positive service experience.
- Escalate urgent or complex cases to the relevant teams when necessary.
- Stay updated on products, processes, and customer service guidelines to deliver effective support
Requirements
- High School Diploma or above.
- English proficiency at B2 level or higher.
- Good communication and problem-solving skills.
- Comfortable working in a 100% English-speaking environment.
- Fresh graduates are welcome to apply.
- Willingness to work night shifts.
Compensation & Benefits
- Average Gross Income: 11,000,000 – 13,000,000 VND/month
- Base Salary: 7,500,000 VND/month
- Meal Allowance: 500,000 VND/month
- Voice Support Allowance: 1,000,000 VND/month (applicable while supporting the Voice line)
- Night Shift Allowance: 30% of Base Salary
- Monthly KPI Incentive: 900,000 – 1,200,000 VND/month
- 100% salary during the 2-month probation period
- Social, Health, and Unemployment Insurance in accordance with Vietnamese Labor Law
- 24/7 Accident Insurance
- 14 annual leave days
- 13th-month salary
- Annual health check-up
- Career growth opportunities within a global company
Working Schedule
- Actual Working Shift: 9-hour shift (7.5 working hours + 1-hour meal break + 30-minute utility breaks)
- Example Shift: 7:30 PM – 4:30 AM
- Shift assignment is determined by the Team Leader/Line Manager.
- Working Days: 5 days per week (40 hours/week)
- Days Off: Fixed Sunday off and one additional rotating day off per week
Project Operating Hours
- Monday – Friday: 7:30 PM – 7:30 AM
- Saturday: 8:00 PM – 5:00 AM
