Overview
Customer Service (Live Chat) – 12 months (3rd Party Contract), Scommerce (Bukit Raja) Jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia at Shopee
Title: Customer Service (Live Chat) – 12 months (3rd Party Contract), Scommerce (Bukit Raja)
Company: Shopee
Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
About The Team
Job Description:
- Handle incoming buyer chats via Shopee's live chat platform
- Deliver excellent customer service in line with SLA standards
- Coordinate with internal teams (CS, Warehouse, Logistics) to resolve issues
- Take ownership of customer concerns and follow through to resolution
- Identify and suggest process improvements
- Achieve daily performance KPIs set by the regional team
Requirements
- Candidates must be able to commute to the Unit WA-L2-A1, WA-L2-A2, WA-L2-A3 Bukit Raja Industrial Complex, Jalan Keluli 2B/KU2, Taman Perindustrian Bukit Raja, 41050 Klang, Selangor
- Willing to work on rotational shifts, weekends and public holidays
- Overtime (OT) is applicable if required
- This position will be assigned to a third-party vendor
- Minimum SPM qualification; diploma or higher preferred
- Prior experience in customer service, call center, or live chat support is an advantage
- Proficient in written and spoken English and Bahasa Malaysia
- Strong communication and problem-solving skills
- Ability to multitask and work under pressure in a fast-paced environment
- Must be a team player with a proactive attitude
