Overview
Customer Service & Logistics Coordinator Jobs in Robertson, Queensland, Australia at Kellys Distributors
Title: Customer Service & Logistics Coordinator
Company: Kellys Distributors
Location: Robertson, Queensland, Australia
Customer Service & Logistics Coordinator
Location: Sunnybank Hills, Brisbane
Employment Type: Full-time, Office-based
Kellys Distributors, a leading supplier and distributor, is seeking a proactive Customer Service & Logistics Coordinator to join our team at Sunnybank Hills. This office-based role is ideal for someone who is detail-oriented, enjoys problem-solving, and can confidently handle customer service and logistics administration in a fast-paced environment.
Key Responsibilities
- Create online orders on a daily basis, check suburb, notes and delivery instructions.
- Guide and support customer to place order via website & report any issues to the relevant parties to rectify the issues.
- Create, check and update consignments for online orders.
- Check and update all consignments via Courier Tracking
- Generate all invoices for local pick ups and email customer for pick up.
- Check courier invoices, rectify shipping costs, weight charged for each consignment and rectify discrepancies.
- Liase with Courier companies and claim for credits on shipping invoices for damaged goods in transit.
- Work with courier support teams for any disputes and concerns on order tracking and shipping.
- Coordinate customer for refunds, request for bank details if required.
- Guide customer to use mobile apps and report and test any mobile app issues.
- Email monthly brochures- Local, vending and CD
- Follow up on overdue accounts on daily basis.
- Respond promptly to customer inquiries on mail and phone in a timely and professional manner and provide exceptional service to drive customer satisfaction and retention.
- Create and maintain new customer records in the system.
- Provide support and information to Sales Representatives and customers.
- Review and file delivery notes (POD) on a daily basis.
- Advise prospective, non-active and current customers by answering questions and addressing concerns about company's products.
- Handle daily transport bookings with transport companies.
- Chase daily declined credit card payments and take necessary action.
- Manage and reconcile Linkt / E-Toll accounts monthly.
- Process daily customer orders, verifying delivery details and instructions.
- Track consignments and update courier information.
- Handle daily transport bookings and liaise with freight companies for pickups.
- Assist the Managing Director and General Manager with ad hoc and administrative tasks.
Other Duties / Learning Scope
- Gain proficiency in the ERP system, workflows, and processes.
- Learn the financial sales booking system (FT).
- Manage daily manual and online transport bookings (e.g., Toll, Bluestar, etc.).
Qualifications & Skills Required
- Previous experience in customer service, administration, or logistics support preferred.
- Strong communication skills (phone and email).
- High attention to detail with problem-solving abilities.
- Competence in using computer systems, MS office packages (Proficiency in MS Excel/Spreadsheets is added advantage) and online portals (training provided).
- Ability to manage multiple tasks and work under deadlines.
- Reliable, team-oriented, and proactive in approach to learning.
What We Offer
- Office-based role in Sunnybank Hills with free on-site parking.
- Supportive and collaborative work environment.
- Training provided on systems and processes.
- Opportunity to grow within a well-established distribution business.
📌 How to Apply
If you are a motivated individual with a positive attitude and keen to build your career in customer service and logistics, please send your resume and cover letter.
