Overview
Customer Service Manager Jobs in Austin, TX at Becker Wright Consultants
Title: Customer Service Manager
Company: Becker Wright Consultants
Location: Austin, TX
Our client, located in North Austin, is seeking a Customer Service Manager to join their growing Manufacturing team. This role is the command center for customer experience—balancing responsiveness, accuracy, and cross-functional coordination.
You’ll work closely with internal teams and global Customer Service team to ensure seamless communication, global alignment, and exceptional service delivery.
What You’ll Do
- Lead daily customer service operations (order status, inquiries, issue resolution)
- Manage ERP-driven order flow (Epicor, SAP, or similar systems)
- Coordinate with Sales, Engineering, Production, and Shipping teams
- Partner with global customer service team for global support
- Track and improve KPIs related to customer satisfaction, response time, and accuracy
- Handle escalations and drive timely, professional resolutions
- Analyze customer feedback and implement continuous improvement initiatives
- Maintain and enhance customer service processes and documentation
What You Bring
- Required: 3+ years of Customer Service experience within a manufacturing environment
- Strong working knowledge of ERP systems (Epicor, SAP, or equivalent)
- Excellent communication and cross-functional collaboration skills
- Ability to work in a fast-paced, production-driven environment
- Experience supporting global customers or international teams
- Strong analytical mindset with a focus on process improvement
- Bachelor’s degree in Business, Communications, or related field preferred
- Pay: $26-30/HR, depending on experience.
- MUST HAVE experience working within customer service in a manufacturing environment.
- 90 business day contract-to-hire role. Benefits offered starting at 60 business days.
