Overview
Customer Service Officer Jobs in Hong Kong, Hong Kong SAR at Tiger Brokers Hong Kong
Title: Customer Service Officer
Company: Tiger Brokers Hong Kong
Location: Hong Kong, Hong Kong SAR
Job Duties:
– Handle and follow up on clients’ inquiries on account opening, trading platform, and market information in a comprehensive and professional manner
– Establish and maintain a good relationship with clients
– Handle individual and corporate account onboarding procedures, including data collection, risk disclosure, preliminary KYC/CDD, etc.
– Handle clients' complaints, coordinate and resolve issues promptly, and maintain customer satisfaction.
– Maintain relationships with high-value clients by providing tailored services to enhance their experience.
– Execute client retention strategies to improve client engagement and loyalty consistently.
– Obtain feedback from clients on the service delivered and recommend a service improvement plan to the Company
– Maintain client database and prepare data reports and/or analysis when necessary
– Assist in ad-hoc projects as assigned
Requirements:
– Diploma or above in business or related discipline
– Minimum 1 year of relevant sales and customer service experience in the investment industry
– Excellent customer service with good communication skills and detail-minded, responsible, and proactive
– Knowledge of securities and futures markets and products will be an advantage
– Qualification of SFC License Type 1 and Type 2 is an advantage
– Good command of both spoken and written English and Chinese. Proficiency in Putonghua is a plus
– Fresh graduates will also be considered
