Customer Service Outreach Representative

AltaStaff is a staffing agency currently looking for a Customer Outreach Representative to work with our Managed Care Client!

**This position is fully onsite, candidates must be able to commute to the office near Highland Park, Brooklyn, NY**

Pay Rate: $22.00 hourly

Schedule: Monday – Friday, 8:30am-5:30pm

Bilingual in Spanish is preferred but not required

Job Responsibilities:

• Work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility.

• Conduct workshops and other training related services for customers.

• Exhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services.

• Assist customers to acquire services that facilitate program goals (e.g., educational and/or vocational training, medical, childcare, transportation, substance abuse/mental health, child support establishment, legal, and other related needs).

• Follow up with customers to ensure that their needs are met and questions and concerns are resolved.

• Interact with other team members to provide expertise and assistance in resolving participant issues.

• Maintain accurate and timely case notes on all customer contacts and document activities.

• Share information about outreach and engagement efforts with project staff.

• Inform project staff of any barriers that they identify and that are preventing the customer from engaging with the Provider.

Skills/Experience:

• High school diploma or GED equivalent required

• 
  2+ years of customer service experience required

• Previous healthcare/human service experience preferred

• 
  Proficient with Microsoft Office and must be able to type 35+ WPM

• Bilingual in Spanish preferred but not required

• Excellent organizational skills and attention to detail

• Ability to work in a fast-paced environment

If you’ve applied and would like to view your application status, please visit: https://altastaff.zenople.com/login/ALTA

AltaStaff is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants for employment without regard to age, race, color, creed, religion, sex, marital status, national origin, ancestry, citizenship, disability, veteran status, sexual orientation, or any other protected status, in accordance with applicable federal, state, and local laws

INDHP

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