Overview
Customer Service Rep (Remote) Jobs in Brazil at Elite Virtual Assistance
Title: Customer Service Rep (Remote)
Company: Elite Virtual Assistance
Location: Brazil
Elite Virtual Assistance (EVA) is expanding our support team for a rapidly growing network of Men’s Health Clinics across the United States. These clinics focus on helping men improve their health and confidence through services such as testosterone optimization, weight-loss programs (including medications like Ozempic), and overall wellness coaching.
We are seeking a high-caliber Customer Service Representative with exceptional English fluency, strong professionalism, and the ability to manage a diverse set of responsibilities. This is a remote role based in Brazil.
Key Responsibilities
1. Customer Service & Appointment Coordination
- Answer inbound calls with empathy, clarity, and professionalism.
- Set appointments for new potential customers (warm and high-intent leads).
- Handle outbound follow-ups to support patient engagement and retention.
- Provide accurate information on clinic services and guide callers through next steps.
2. Client Care & Wellness Follow-Up
- Call patients who recently visited the clinic to check in, support them, and document their progress.
- Help ensure clients stay on track with programs such as testosterone therapy or weight-loss plans.
- Capture detailed notes and updates in the CRM to support continuity of care.
3. Administrative & Executive Assistant Support
Some clinic owners manage multiple businesses. At times, you will assist with:
- General administrative tasks
- Appointment booking and calendar management
- Email organization and coordination
- Light executive assistant duties outside the clinic scope
4. Content Support (As Requested by Individual Clinics)
- Assist with simple social media content creation and posting
- Support brand engagement and community-building initiatives
Required Qualifications
- Exceptional English — written and spoken; near-native fluency required
- Strong customer service orientation with a calm, confident phone presence
- Ability to multitask while maintaining accuracy and detail
- Professionalism, reliability, and strong time-management skills
- Experience in healthcare, wellness, sales support, or customer service is a plus
- Comfortable working in a fast-paced environment supporting multiple stakeholders
- Tech-savvy with the ability to learn new systems quickly (CRM, phone platforms, etc.)
Schedule & Work Environment
- Standard schedule for this account is Wednesday–Sunday, 11:00 AM–7:00 PM (clinic’s local time).
- Some clinics operate Monday–Friday; flexibility is a strong advantage.
- Fully remote in Brazil, with stable internet required.
Compensation
- $800–$1,000 USD/month (based on experience)
- Performance incentives tied to quality, professionalism, and appointment outcomes
- Opportunities for internal advancement within EVA as accounts grow
About EVA
Elite Virtual Assistance (EVA) provides high-quality remote staffing solutions for U.S.-based companies. We pride ourselves on delivering exceptional service, strong operational structure, and top-tier talent from around the world. You will join a supportive, high-performance team with clear pathways for growth.
If you are driven, articulate, and excited to support a mission-driven wellness organization, we would love to meet you.
Apply now and help transform the customer experience for men striving to improve their health and confidence.
