Overview
Customer Service Representative Jobs in Rhode Island, United States at Hays
Title: Customer Service Representative
Company: Hays
Location: Rhode Island, United States
Job Title: Customer Care Advocate
Location is Warwick, Rhode Island- candidate must be located within one hour of Warwick, RI
Duration: 6 Months Contract with Possibility of Extension.
Pay rate: $20/hr on W2 with Benefits
Training timeframe and hours:
MANDATORY: Training is on-site. Training is 5 weeks and then nesting is 2 weeks, so 7 total weeks in the office. Nesting and quality assessment will be on site. After successful completion of quality certification/assessment, the position will be remote from home, with the exception of coming in once a month for mandatory in office attendance.
Training is 5 weeks and then nesting is 2 weeks, so 7 total weeks in the office.
Required Skills/Experience
1-2 years call center experience.
1-2 years of experience with Windows based operating systems (Microsoft Office, Suite, etc.)
Role Value Proposition
As a leader in insurance, Client never underestimates the significance of the impact made by associates.
We are actively hiring Customer Care Advocates for Defined Benefits/Retirement Income Solutions Dept.; you will receive in-bound customer service inquiries via the telephone and/or email and resolve problems by putting customers at the heart of all you do.
The successful candidate will leverage effective listening skills, mindfulness, strong intellectual curiosity, and an honest desire to be effective and ensure each customer experience is exceptional. With an understanding of the customers’ needs and wants, and a focus on delivering solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us.
Key Responsibilities
The role will include customers calling to learn about their defined benefit annuity (group annuity contract), customers calling for account maintenance (direct deposit changes / address changes), customers reporting passing of a participant, and customers calling for assistance within claims process. Role requires processing and strong ability to navigate Windows based operating systems.
Strong customer service focus is a must. Ability to convey complex topics to clientele. Work to remove roadblocks to customer requests & educate customers on the correct process for receiving information. Using advanced customer service skills to avoid escalations. Licensing is not required for the role. Warwick, Rhode Island location required.
