Overview
Customer Service Representative Jobs in Huntington Beach, CA at SBcollective
Title: Customer Service Representative
Company: SBcollective
Location: Huntington Beach, CA
We’re partnering with a clean, personal care manufacturer (think body soaps and gels that smell as amazing as they feel!) to find their next Customer Service Representative.
Our Customer Service Representative is the friendly voice of the brand, supporting customers across multiple channels, keeping orders running smoothly, and making sure every interaction leaves a lasting impression. If you’re someone who leads with a customer-first mindset, loves solving problems, and takes pride in getting the details just right, you’ll fit right in. Plus, you’ll play a key role in helping elevate the overall customer experience every single day.
What You’ll Do
- Accurately process and enter customer orders received through multiple channels, including email, phone, fax, and chat, ensuring timely fulfillment
- Provide support to the Amazon PCC team, leveraging prior Amazon-related knowledge or experience when applicable
- Deliver prompt, professional responses to customer inquiries across phone, email, and chat channels
- Communicate clear, accurate, and helpful information regarding products, services, and order status
- Maintain and update customer records and account information within internal systems, ensuring data integrity
- Proactively follow up on customer inquiries and issues to ensure timely resolution and a high level of customer satisfaction
What We’re Looking For
- 1–3 years of experience in a customer service, order management, or administrative support role (ecommerce or retail experience preferred)
- Experience working with Amazon Seller Central, Vendor Central, or supporting Amazon PCC workflows is a strong plus
- Strong data entry skills with a high level of accuracy and attention to detail
- Excellent written and verbal communication skills with a customer-first mindset
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
- Proficiency in Microsoft Office (Excel, Outlook, Word) and experience with CRM or order management systems
- Strong problem-solving skills with the ability to think critically and resolve issues independently
- Highly organized with the ability to track and follow up on multiple customer inquiries simultaneously
- Team player with a collaborative mindset and willingness to support cross-functional teams
- Positive attitude, adaptable, and eager to learn and grow within the role
What We Offer
- Competitive hourly rate of $24-$27/hour, plus benefits and time off
- A fun, energizing company culture
- Supportive team environment
- Opportunity for growth and advancement
We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, veteran status, and any other status. We are proud to be an Equal Opportunity Employer. If you have a disability or special need that requires accommodation, please let us know.
