Overview
Customer Service Representative Jobs in Argentina at LifeSupplyUSA
Title: Customer Service Representative
Company: LifeSupplyUSA
Location: Argentina
📩 How to Apply: Email your resume to [email protected] with subject line: Customer Support Representative — [Your Name], and answer the three questions at the bottom of this post. Applications submitted any other way will not be reviewed.
🚀 Customer Support Representative | LifeSupplyUSA | Remote
About Us
LifeSupplyUSA is one of the fastest-growing e-commerce retailers of household essentials in the United States, specializing in air filters, HVAC filters, extension cords, and home goods. We operate across Amazon, Walmart, and Shopify with a lean, high-performance remote team.
The Role
We are hiring a Customer Support Representative to own the day-to-day customer experience across our Amazon, Walmart, and Shopify channels.
You will be the first point of contact for customers and the person who makes sure no issue falls through the cracks. This is not a ticket-closing role. You will own each case end to end, protect our marketplace account health, and treat every customer interaction as a chance to protect the brand.
If you are highly organized, write clearly, and take personal ownership of resolving problems, we want to meet you.
📍 Remote | Full-Time
What You Will Own 🎯
🔹 Customer Communication
- Respond to customer inquiries across email, Amazon and Walmart marketplace messaging, and our Shopify store within defined response-time targets
- Own each case from first contact to resolution, including proactive follow-up on shipping, tracking, lost-package, and delivery-exception issues with carriers
- Includes a short daily check-in on weekends (20 to 30 minutes per day) to keep Amazon and Walmart response times within marketplace requirements
🔹 Order Resolution
- Manage returns, replacements, refunds, and address or fulfillment errors, coordinating with our warehouse and operations team
- Handle carrier claims and delivery exceptions (USPS, UPS, FedEx)
- Escalate complex or at-risk accounts (including B2B and wholesale buyers) promptly and keep stakeholders informed until closed
🔹 Reviews & Account Health
- Monitor and respond to reviews and seller feedback (Amazon, Walmart, Trustpilot)
- Pursue removal of policy-violating or resolved negative reviews
- Flag listing accuracy, content, and inventory discrepancies to the catalog and operations teams with clear documentation
🔹 Process & Documentation
- Maintain accurate records of customer interactions
- Follow established SOPs and suggest improvements where gaps exist
What You Will Need ✅
- 2+ years in customer support, ideally in e-commerce or retail
- Hands-on experience with at least one major marketplace (Amazon Seller Central strongly preferred; Walmart and Shopify a plus)
- Excellent written English and a professional, customer-first tone
- Strong organization and follow-through, with a track record of working independently in a remote setting
- Comfort with help-desk or ticketing tools and basic spreadsheets
- Availability for a brief daily check-in on weekends
Nice to Have ➕
- Experience with returns and carrier claims (USPS, UPS, FedEx)
- Familiarity with review-management and feedback tools
- Experience supporting B2B or wholesale accounts alongside DTC
What We Offer 🌟
💵 Competitive salary plus performance bonuses 🌍 100% remote 🏖 Paid time off 🎯 Real ownership of the customer experience for a high-volume, fast-growing brand 🤝 A lean, high-performance team that values precision, speed, and results
Important Notes ⚠️
🚫 No freelancers or part-time applicants 🧾 Gross salary — candidate handles own taxes 💼 Full commitment required: no other clients or roles
How to Apply 📩
We do not accept applications through LinkedIn.
To be considered, email your resume to [email protected] with the subject line: Customer Support Representative — [Your Name]. In the body, answer three short questions:
- Briefly describe your experience handling customer messages on Amazon or Walmart (or another marketplace).
- Tell us about a difficult customer issue you resolved end to end. What was the situation and what did you do?
- Why does this role interest you, and are you comfortable with a short daily check-in on weekends?
Applications submitted any other way, or without answers to all three questions, will not be reviewed.
We are moving quickly. Strong candidates will hear back fast.
