Overview
Customer Service Representative Jobs in Qesm El Maadi, Cairo, Egypt at 51Talk
Title: Customer Service Representative
Company: 51Talk
Location: Qesm El Maadi, Cairo, Egypt
What You’ll Do:
- Contact existing customers to introduce course renewal options and increase conversion rates.
- Maintain regular follow-up with customers to understand their learning needs and recommend personalized renewal solutions.
- Monitor students’ learning progress and analyze performance data to develop appropriate renewal strategies.
- Address customer inquiries, resolve concerns, and ensure high levels of satisfaction throughout the renewal process.
Requirements:
- Minimum 1 year of experience in sales, or any related field.
- Strong communication and interpersonal skills, with the ability to identify and address customer needs effectively.
- Comfortable working in a target-driven environment with a positive, results-oriented mindset.
- High level of motivation to meet and exceed sales targets, with a strong focus on performance and commission.
