Overview
Customer Service Representative Jobs in Washington DC-Baltimore Area at Insight Global
Title: Customer Service Representative
Company: Insight Global
Location: Washington DC-Baltimore Area
Title: Transcon Outbound Operations Agent
Location: Elkridge, MD
Pay Rate: Targeting $22/hour
Duration: 6-month Contract-to-hire
Must Haves:
- At least 1 years of customer service experience
- High sense of urgency and attention to detail
- Ability to work under pressure in a high volume environment
- Professional and good communication skills
- Strong organizational skills with an understanding on prioritization
Plusses:
- Bachelor's Degree
- Any type of logistics experience such as working with a trucking company
Responsibilities:
- Ensure smooth and timely freight process flow meeting customer expectations
- Ensure accurate and timely data entry into our operational system, per Operational Performance Standards (OPS)
- Track and trace all transcon outbound files daily
- Ensure accurate and timely client and vendors billing, within the company and customer standards.
- Interreact with customers via phone and email in arranging their domestic shipments, meeting customer service standards
- Contribute to maintain good relationships with suppliers (trucking companies and others involved).
- Maintain compliance at all times in accordance with all gov’t regulations. No fines, penalties or late filing.
- Understand and adhere to all company policies.
- Understand department process flow, looking for best practices to improve operational efficiency and productivity.
- Ensure all customers standard operating procedures in place and updated in the Customer SOP database. Review and update monthly.
- Timely responses to emails (within 1 hour) and voicemails (within 1 hour) (internal and external).
- Escalation of problems to Management when necessary.
- Assist in office appearance and maintenance.
- Answer the door and properly screen/sign-in visitors.
- Phone is to be answered by the 3rd ring.
