Overview
Customer Service Representative Jobs in Taguig, National Capital Region, Philippines at [24]7.ai Philippines
Title: Customer Service Representative
Company: [24]7.ai Philippines
Location: Taguig, National Capital Region, Philippines
Qualifications
Youre the perfect fit if
- High School Graduate with at least six (6) months of call center experience or
- Senior High School graduate and up with or without call center experience.
- Willing to work on-site
- With excellent oral and written communication skills
- Can educate customers on inquiries and other product information
- Able to handle issues and complaints in a professional manner
Job Responsibilities
- Responsible for delivering customer satisfaction and problem resolution to the clients customers
- Responsible for resolving customer needs, concerns, and problems
- Responsible for educating the customer on detailed product information
- Responsible for customer case documentation
- Responsible for proper escalation, transfer and redirection of customer concerns.
- Ability to learn and understand ongoing training and program updates to impact issue handling and overall customer satisfaction
- Ability to deal with problems and find solutions that are outside of the box or outside of the standard situation
