Overview
Customer Service Representative Jobs in California, United States at Hays
Title: Customer Service Representative
Company: Hays
Location: California, United States
Job Title: Customer Care Advocate (Virtual – Group Life Products)
Location: Must be located within one hour of California
Training Type: Hybrid (In-person & Virtual)
Required Skills & Experience
- Minimum 1 year of customer service experience (call centre, retail, or restaurant experience accepted)
- Ability to work within operating hours: Monday – Friday
- Flexibility to work shifts based on business needs
- Intermediate computer literacy
Role Overview
- As a Customer Care Advocate, you will handle inbound customer inquiries via phone and/or email, providing support related to insurance products and benefit plans. This role requires strong communication skills, attention to detail, and a customer-first mindset to ensure an exceptional service experience.
- The ideal candidate will demonstrate effective listening skills, curiosity, and a commitment to resolving customer concerns efficiently while delivering high-quality service.
Key Responsibilities
- Work remotely from a home office with occasional in-person visits for meetings, training, or business needs
- Respond to customer inquiries via phone or email with professionalism and accuracy
- Research and resolve questions related to policies, claims, and procedures
- Process transactions and route complex requests to appropriate teams, ensuring follow-through
- Build strong customer relationships through clear communication, empathy, and active listening
- Navigate multiple systems simultaneously to provide accurate and timely information
- Maintain consistency and professionalism in all customer interactions
Qualifications Required
- Must live within a commutable distance to Cary, NC
- High School Diploma or GED
- At least 1 year of customer service experience
- Ability to manage multiple systems (e.g., Word, CRM platforms) while assisting customers
Preferred
- Prior call centre or customer service representative experience
- Strong typing and computer skills
- Experience with insurance or dental-related products
- Previous experience in a dental office (a plus)
- Excellent verbal communication and listening skills
- Experience with CRM tools such as Salesforce
Akansha Pandey
Recruiting Partner
Americas Recruiting – Technology
HAYS Working for your tomorrow
Email- [email protected]
Direct Number – (813)-280-4169
