Customer Service Representative Jobs in Selangor, Malaysia at LINKTRIX Consultants, Asia Pacific

Title: Customer Service Representative

Company: LINKTRIX Consultants, Asia Pacific

Location: Selangor, Malaysia

Position Title: Customer Service Representative

Our client is a Swiss based MNC specializing in Freight Forwarding & Warehousing services, based in Petaling Jaya, Selangor.

Job Purpose:

Arrange and coordinate all import and export shipping matters according to clients’ requirements.
Coordinate with various shipping and forwarding contractors and internal warehouse operations to support timely receipt and delivery of shipments to customers.
Fulfil orders and generate reports using the Company’s in-house warehouse management system.
Collaborate with finance department to ensure timely and accurate billing.

Responsibilities & Accountabilities:

Account Management:

Attend to customer inquiries in coordination with the Commercial and Customer Service Manager and manage Customer's expectation.
Trouble shooting/solving of daily operations issues.
Escalate any customer’s complaints to the Team Leaders or Customer Service Manager.
Timely and error free processing of customer’s instructions such as warranting, title transfer and warehouse receipt.

Planning and Co-ordination

Prepare Work Order Instructions for on-site warehouse teams and follow up till completion of the job.
To escalate any claims, disputes etc. to Team Leaders or Customer Service Manager.
Assist on ad-hoc reporting matters or any other assigned task given by Team Leaders.
Monitor closely to the progress of work orders and keep the customer informed on regular basis.
To verify and check the logistics documents (such as draft BL or packing list) from LSP before forwarding to the customers.

Exchange Compliance

To ensure parcels for warranting are in compliance with LME regulation. To liaise closely with Operations and Exchange Compliance Manager.

System Data and Inventory

To update the Logistics system.
To send inventory report to customers and banks on regular basis. Report to be checked by Team Leaders before sending to external parties.

Costing and Billing

Timely and accurate billing to customer.
To ensure job costing is completed in CLS8 and review job budget with consideration of additional charges.
Engage with customer to ensure timely payments to AR invoices. Target to minimize ageing payments that are more than 30 days.
To ensure Job Costing is up to date once the job is completed. Include provision in the job costing sheet if foresee unexpected charges.
To inform customer timely for additional charges incurred.
To clarify timely on the LSP invoices to ensure accurate AP payments from Finance department.

Job File Management

General

Job Requirements:

Minimum Diploma in Logistics and Supply Chain management.
Relevant working experience preferred and fresh graduate is encouraged to apply.
Experience in import/export procedure and documentation.
Demonstrated warehousing and logistics operations expertise.
Ability to work on cross-functional and multicultural teams.
Meticulous, responsible and positive work attitude.
Mature and able to work independently with minimal supervision.
Excellent communication and analytical skills
Able to handle company information with confidentiality and discretion.
Candidates with knowledge of freight forwarding and/or experience in shipping will be an added advantage.
Proficient with Microsoft Office.
Proficient in both spoken and written English and Mandarin (to liaise with Mandarin speaking clients & associates).
Able to perform effectively in a high pressure and fast paced working environment

Customer Careers