Overview
Customer Service Representative Jobs in Tegucigalpa, Francisco Morazán, Honduras at TP
Title: Customer Service Representative
Company: TP
Location: Tegucigalpa, Francisco Morazán, Honduras
Job Summary
The Customer Experience Specialist is responsible for delivering high-quality customer service and technical support, ensuring a seamless and positive experience for customers. This role handles service-related inquiries and technical issues, provides effective solutions, and contributes to customer satisfaction, brand loyalty, and operational excellence.
Key Responsibilities
• Provide professional customer service via multiple communication channels
• Resolve customer inquiries related to products, services, accounts, and subscriptions
• Troubleshoot technical issues and guide customers through step-by-step solutions
• Accurately document customer interactions in CRM systems
• Escalate complex service or technical cases following established procedures
• Meet quality standards, SLAs, CSAT, and productivity targets
• Maintain a customer-focused, empathetic, and solution-oriented approach
• Follow security policies, data protection guidelines, and operational procedures
• Collaborate with internal teams to ensure timely issue resolution
• Continuously improve product knowledge and technical skills
Main Job Requirements
Education
• High school diploma required
• College studies preferred or currently enrolled
Work Experience
• Previous experience in Customer Service and/or Technical Support preferred
• Experience in contact center or customer support environments is a plus
Language Skills
• Advanced English proficiency (B2)
Required Skills
Technical Skills
• Ability to troubleshoot basic to intermediate technical issues
• Familiarity with CRM systems and customer support tools
• Intermediate proficiency in MS Office (Outlook, Word, Excel)
Soft Skills
• Excellent communication and active listening skills
• Customer-oriented mindset with strong problem-solving abilities
• Ability to multitask and work in a fast-paced environment
• Adaptability and willingness to learn new technologies
• Professional attitude and teamwork
Work Modality
• On-site
• Full Time
