Overview
Customer Service Representative – Rental Operations Jobs in Macedonia, OH at XTRA Lease – A Berkshire Hathaway Company
Start your career with XTRA Lease, the nation’s leader in semi-trailer rental and leasing. As a Customer Service Representative – Rental Operations (Management Trainee), you’ll support day-to-day branch operations, deliver front-line customer service, and learn the basics of rental operations, fleet management, vendor coordination, and account support. This is an entry-level role with a clear path to Operations Manager or Outside Sales within 1–3 years.
Responsibilities / Day to Day: Customer Service Representative – Rental Operations
- Serve transportation and logistics customers, explaining trailer rental and leasing options
- Use hand-held devices to inspect trailers, document damage, and track equipment
- Support rental operations: inventories, equipment management, and branch tasks
- Help manage customer accounts, including credit, collections, and insurance verification
- Assign and coordinate repair work with vendors and XTRA Lease mechanics
- Communicate with customers by phone, email, and in person to resolve issues
- Occasionally travel (paid) to other branches or HQ for orientation and training
Qualifications: Customer Service Representative – Rental Operations
- Bachelor’s degree strongly preferred; or 4+ years relevant customer-facing experience
- 1–2 years of customer service, sales, or business development experience
- Willing to relocate out-of-state to another XTRA Lease branch upon promotion
- Authorized to work in the U.S. without current or future sponsorship
- Self-motivated, reliable, and detail-oriented with strong problem-solving skills
- Strong customer service skills, including complaint resolution
- Demonstrated leadership potential and ability to train others over time
Compensation & Benefits: Customer Service Representative – Rental Operations
- Base salary: $42,000–$45,000 per year, hourly with overtime eligibility
- Other potential compensation: commissions, referral bonuses, relocation assistance, tuition reimbursement (up to $7,000/year)
Benefits (full-time):
- Medical, dental, vision, supplemental life, pre-paid legal, and health/dependent care FSA (coverage begins day 1)
- 401(k) with company match
- 13 days PTO, sick leave, and 12 paid holidays per year
Career Growth: Customer Service Representative – Rental Operations
- Promotion-ready for Operations Manager roles in about 1–2 years, based on performance
- Additional B2B Outside Sales training for high performers
- Long-term path to Assistant Branch Manager and Branch Manager roles
About XTRA Lease: Customer Service Representative – Rental Operations
XTRA Lease is the industry leader in semi-trailer rental and leasing and part of the Berkshire Hathaway family. We focus on high-quality equipment, excellent customer service, and promoting from within across our nationwide branch network.
Learn more:
- Careers & testimonials: https://www.xtralease.com/careers/working-here/operations
- Locations: https://www.xtralease.com/locations
Pay: Up to $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Are you open to out-of-state relocation within 1-3 years upon promotion into an Operations Manager position? (Required)
Education:
- Bachelor’s (Required)
Ability to Commute:
- Macedonia, OH 44056 (Required)
Work Location: In person
Title: Customer Service Representative – Rental Operations
Company: XTRA Lease – A Berkshire Hathaway Company
Location: Macedonia, OH
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