Overview
Customer Service Representative Jobs in Detroit, MI at SANY America
Title: Customer Service Representative
Company: SANY America
Location: Detroit, MI
Position Summary
We are looking for a friendly, dependable, and customer-focused Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, helping them with questions, resolving concerns, and ensuring they have a positive experience with our company.
The ideal candidate enjoys working with people, communicates clearly, and takes pride in finding solutions. We believe great customer service is about building trust, showing empathy, and creating meaningful interactions that leave customers feeling valued and supported.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, or in person in a professional and courteous manner.
- Listen carefully to customer concerns and provide timely, accurate solutions.
- Assist customers with product information, account inquiries, orders, returns, and service requests.
- Resolve customer complaints with patience, empathy, and a problem-solving mindset.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members and other departments to address customer needs effectively.
- Follow company policies and procedures while delivering exceptional service.
- Identify opportunities to improve the customer experience and share feedback with management.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred but not required.
- Strong verbal and written communication skills.
- Excellent listening and interpersonal skills.
- Ability to remain calm and professional in challenging situations.
- Strong attention to detail and organizational skills.
- Comfortable using computers, customer management systems, and standard office software.
- Positive attitude and willingness to learn.
What We Value
We are looking for someone who genuinely enjoys helping others and understands that every customer interaction matters. We value team members who are respectful, dependable, and committed to creating positive experiences for both customers and colleagues.
Why Join Us?
- Supportive and collaborative work environment.
- Opportunities for training, growth, and career development.
- Competitive compensation and benefits package.
- A chance to make a meaningful impact by helping customers every day.
If you are passionate about helping people and enjoy solving problems, we would love to hear from you.
