Overview
Customer Service Representative Jobs in Tennessee, United States at Russell Tobin
Title: Customer Service Representative
Company: Russell Tobin
Location: Tennessee, United States
Job Titile :Customer Service Representative (CSR)
Location: Remote (Candidates must reside in Tennessee)
Pay Rate:20/hr on W2.
Job Description:
Provides high quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned. Responds to telephone inquiries, requests and problems from merchants. Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals. Communicates applicable policies, procedures and practices to merchants. Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits.
- Provides high quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned.
- Responds to telephone inquiries, requests and problems from merchants.
- Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals.
- Communicates applicable policies, procedures and practices to merchants.
- Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits.
Basic Qualifications
- High school diploma or equivalent.
- Typically at least six months of customer service experience.
Preferred Skills/Experience
- Effective telephone, interpersonal and verbal communication skills.
- Good problem-solving and negotiation skills as well as the ability to handle difficult customer calls.
- Ability to identify and resolve/escalate complex problems.
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications.
- Proven commitment to high quality customer service.
- Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service.
PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Equal Employment Opportunity
PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Fair Chance Employment
PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.
